Compliance Program Manager

Job Description

Job Description

Compliance Program Manager

Behavior Frontiers, LLC is a leading agency providing applied behavior analysis (ABA) treatment to help children with autism and other special needs to reach their full potential. Our expert team of Board-Certified Behavior Analysts (BCBAs) and highly trained behavior instructors use state-of-the-art ABA methods to teach children social, communication, play, cognitive, and self-care skills, while reducing problem behaviors. We are seeking energetic and career-minded individuals to join our team.

Availability: Monday – Friday 4 days in office, 1 day working from home, travel as needed

Locations: El Segundo/BFHQ

Job Requirements:

Position Summary

· The Compliance Program Manager – Center Development, Implementation & Training Oversight manages the Compliance Department’s program implementation function, including new center compliance readiness, compliance initiative rollout, compliance training coordination, cross-functional follow-up, evidence tracking, readiness standards, and operational execution for major compliance workstreams.

· This role converts compliance requirements, payer expectations, regulatory readiness items, leadership decisions, corrective actions, and approved policy/procedure changes into clear implementation plans with owners, timelines, evidence expectations, training steps, communication plans, escalation pathways, and closure documentation.

· The Compliance Program Manager partners with Compliance leadership and cross-functional departments to support consistent implementation across centers, states, and departments. Compliance auditing staff remain within the Auditing & Monitoring reporting line when the Audit Manager structure is implemented.

Essential Duties and Responsibilities

Manage Compliance Program Implementation Workstreams

· Manage assigned compliance implementation workstreams from planning through closure, including owners, timelines, dependencies, evidence expectations, communications, training requirements, and escalation points.

· Translate approved compliance initiatives, audit findings, corrective action requirements, payer expectations, regulatory readiness items, and leadership decisions into structured implementation plans.

· Maintain implementation trackers, action logs, owner matrices, evidence logs, readiness boards, communication logs, and status summaries.

· Facilitate implementation meetings and follow-up reviews with department owners.

· Escalate unresolved barriers, overdue items, unclear ownership, missing evidence, or implementation risks to Compliance leadership.

Manage New Center Development and Compliance Readiness

· Manage compliance readiness for new center openings, relocations, expansions, buildouts, state expansion activities, and significant operational changes.

· Maintain readiness checklists covering postings, notices, policy access, binders, privacy readiness, audit evidence, payer readiness, licensing or registration, and compliance training.

· Track readiness gaps, risks, owners, due dates, evidence locations, and escalation needs before go-live.

· Coordinate with Operations, Facilities, Credentialing, HR/Training, Clinical Operations, Billing and Authorizations, IT/Security, Payor Relations, and Compliance.

· Support pre-opening and 30/60/90-day post-opening follow-up reviews where assigned.

Manage Compliance Training Rollout and Adoption Support

· Manage compliance training rollout plans for compliance initiatives, policy/procedure implementations, payer updates, corrective actions, center readiness, and department-specific requirements.

· Partner with HR/Training and department leaders on assignments, timelines, communications, completion tracking, attestations, and follow-up reminders.

· Maintain training plans, communication logs, audience lists, completion reports, attestation tracking, and follow-up documentation.

· Support practical materials such as FAQs, job aids, workflow guides, readiness checklists, training decks, and talking points.

· Escalate completion gaps, overdue audiences, missing attestations, unclear ownership, or implementation barriers.

Manage Implementation Tools, SOPs, and Process Improvement

· Manage Compliance implementation boards, Monday.com workflows, project plans, action logs, training rollout trackers, and readiness dashboards.

· Ensure tools clearly show owners, due dates, status, evidence requirements, training status, escalation notes, and completion criteria.

· Develop implementation standards, readiness standards, SOPs, checklists, routing guides, evidence standards, and center-readiness tools.

· Lead lessons-learned reviews and create repeatable playbooks that support consistent execution across centers, states, and departments.

People Leadership and Analyst Supervision

· Supervise assigned Compliance Analyst positions, including analysts supporting compliance operations, program implementation, reporting, and audit support.

· Coordinate analyst workloads, priorities, assignments, coaching, performance management, and day-to-day direction.

· Establish expectations for documentation quality, reporting accuracy, timely follow-up, tracker maintenance, evidence retention, and escalation practices.

· Support future buildout for additional Compliance Analysts and implementation, training/education, center readiness, or other program support roles.

· Coordinate staffing and capacity needs with Compliance leadership when operational volume exceeds existing resources.

Cross-Functional Partners

· Compliance leadership

· Operations and Center Leadership

· Center Development / Facilities / Real Estate

· Credentialing

· Clinical Operations

· Billing and Authorizations

· Human Resources / Training

· Information Technology / Security

· Payor Relations, where applicable

· Legal Counsel, when legal or regulatory review is needed

· Compliance Reporting & Audit Support

Leadership and Ownership Expectations

· Own assigned implementation workplans, center readiness trackers, training rollout trackers, follow-up logs, and implementation evidence.

· Create structure where each project has owners, due dates, evidence expectations, training needs, communication steps, escalation notes, and closure criteria.

· Drive cross-functional follow-through while preserving the distinction between Compliance oversight and operational department ownership.

· Escalate risk promptly when requirements, ownership, training completion, evidence, deadlines, or launch readiness are at risk.

· Maintain professionalism, confidentiality, sound judgment, and strong documentation practices.

· Other duties as assigned.

Qualifications:

Required Qualifications Preferred Qualifications

· Bachelor's degree required in Healthcare Administration,

Compliance, Business Administration, Project Management, Public

Health, Training/Organizational Development, Legal Studies, or

related field.

· Four or more years of healthcare compliance, operations, training

coordination, project management, center development support,

payer readiness, regulatory readiness, credentialing, or related

experience.

· Experience managing cross-functional projects with competing

deadlines and evidence requirements.

· Strong organization, follow-through, communication, meeting

facilitation, writing, documentation, and attention-to-detail skills. · Behavioral health, ABA, Medicaid, payer readiness, training rollout, state expansion, or multi-state provider experience. · Experience with new center openings, licensing readiness, policy implementation, corrective action implementation, or operational launch projects. · Experience with Monday.com, SharePoint, Teams, Excel, learning-management systems, or project management tools. · Experience directly supervising Compliance Analysts, project support staff, coordinators, or cross-functional workgroups preferred. · PMP, CAPM, CHC, CCEP, Lean/Six Sigma, or related certification preferred.

Why Behavior Frontiers is perfect for you:

· Competitive pay with optional On-demand paychecks thru DailyPay - get paid on your own schedule!

· 401K Plan with company match after 6 months of employment

· Paid Personal Time Off

· Paid Holidays

· Paid Sick Leave

· Medical, Dental and Vision insurance

· Opportunities for career advancement

· Performance and promotion raises

· Free Telehealth: Free 24/7 access to a doctor via telehealth for you and your dependents with no limits and no co-pays

· Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays

· Employee Assistance Program: Free access to some support services (financial, legal, counseling, etc.)

· Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos

· Deals: Exclusive discounts and savings to 500+ companies and more!

· Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!

· Lab Testing Discounts:10-80% off costs of routine lab work

· New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide Why work for Behavior Frontiers? Visit our benefits & perks page to learn more!

Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.