Treasury Management-Sales Support & Implementation Supervisor

Job Summary The Treasury Management Sales Support & Implementation Supervisor serves as a key partner to Treasury Management Sales & Payments Advisors, helping drive revenue growth through high-quality onboarding and implementation of Treasury solutions. This role blends direct client service and onboarding execution with leadership responsibilities, mentoring junior team members and driving process improvements. The Supervisor plays a critical role in managing complex onboarding projects, improving client experience, and strengthening internal collaboration. Job Responsibilities Client Onboarding & Sales Support Partner with Treasury Management Sales & Payments Advisors to design and implement cash management solutions. Lead the onboarding process for complex, integration-heavy Treasury Management products and services. Respond to client inquiries and manage escalations related to onboarding and implementation. Prepare client-facing materials, cost/benefit analyses, and pricing recommendations. Team Leadership & Development Serve as a player-coach by mentoring Sales Associates and Implementation Specialists. Provide training, guidance, and oversight on best practices, procedures, and compliance. Champion collaboration across departments (Risk, Compliance, Operations) to resolve process barriers. Lead internal process improvement efforts, documentation, and training initiatives. Continued Learning & Market Awareness Develop expertise in client cash management needs and industry trends. Stay current on regulatory and product developments; complete at least one advanced training or certification per quarter. Conduct competitor analysis to inform recommendations and maintain competitive positioning. Client Engagement Participate in joint sales calls and manage pipeline activities with Sales & Product Advisors. Support pricing strategies and ensure timely solution setup. Internal Collaboration Coordinate with internal partners to ensure accurate billing, pricing setup, and product implementation. Lead or support cross-functional projects that enhance the client experience and streamline operations. Using independent judgement and discretion to make decisions, analyze and resolve problems. Talent Management Responsible for employment, performance evaluations, staff development/training, disciplinary actions, succession planning, and compliance compliance. Perform special projects, and additional duties and responsibilities as required. Consistently adhere to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Job Requirements Education High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. Experience 8+ Years in Treasury Management, Commercial Banking, or related field. Demonstrated ability to lead projects and mentor others. Strong client‑facing skills, analytical abilities, and knowledge of treasury products. Familiarity with compliance, BSA/AML, and operational risk frameworks. Job Competencies Continual growth in knowledge of treasury management products and services. Understand business cash flows, accounting processes and financial optimization. Developed appreciation of regulatory guidance; UCC, Reg CC, Reg E, and other banking regulations. Sales/negotiation aptitude and the ability to communicate at senior executive level. Professional verbal and written communication skills; analytical and strategic thinking. Strong time management, organization, and multi‑initiative management. Proficiency in Microsoft PowerPoint, Word, and Excel. Ability to mobilize internal networks and resources to resolve a service challenge. Build and maintain effective relationships with stakeholders, aligning with enterprise goals. Travel & Physical Demands Travel to client offices, prospects, branches, and various functions as needed. Physical demands include moderate standing, sitting, walking, driving, and infrequent lifting. Benefits Medical, dental, vision, life and disability insurance. Comprehensive leave program. Variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Equal Opportunity Statement Flagstar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law. Pay Range $90,900.00 – $148,773.00 (base salary; variable incentives may apply) #J-18808-Ljbffr