Applied AI Engineer

About Us

Console is an AI platform that automates IT and internal support. We help companies scale without scaling headcount, and give employees instant resolution to their issues. Our agents understand the full context of the organization, handle requests end-to-end and pull in humans only when necessary.

Today, companies like Ramp, Scale, Webflow, and Flock Safety rely on Console to automate over half of their IT & HR requests. We've won every bake-off against our competitors, closed every trial customer and expect to 10x usage by year-end.

We're a small, talent-dense team: naturally curious, high-agency and low-ego. Our organization is very flat and ideas win on merit, not hierarchy. We're hiring exceptional people to keep up with demand. We're backed by Thrive Capital and world-class angels.

About the role

As an Applied AI Engineer at Console, you’ll work on the core agent loop and the many AI flows that make our product feel like magic. You will work closely with the product team and leadership to ship experiences which delight users and "just work".

Some examples of work you might do:

• Building a copilot agent that human agents can delegate work to and get 10x more done

• Architecting product flows that collect user feedback and feed into online evals for rapid iteration

• Learning from unresolved tickets and suggesting new automations to customers automatically

You'll have room to be creative, own projects end-to-end, and shape both the platform and the product vision.

This role is based in San Francisco, CA. We work in-person and offer relocation assistance to new employees.

About you

• You're a product builder with strong generalist technical skills, and you know how to maximize your impact to deliver great experiences for users and customers

• You have great taste; you understand that the best AI experiences feel great to use and you care deeply about getting the details right

• You carefully study data to discover qualitative insights from individual traces and can build quantitative systems to evaluate performance at scale

• You're immersed in the world of frontier AI and constantly learning about effective AI architecture

• You've worked on AI systems with real usage and know how to iterate effectively on production agents

Requirements

• 4+ years of full-time software engineering experience, with a recent focus on applied AI product engineering

• Comfortable working and contributing across the entire stack (Typescript/Node/React)

• Obsessed with building incredible product experiences for users, and never happy with "good enough"

Why join Console?

• Product-market fit : We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.

• World-class team : We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.

• Grow with us : We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.

• Competitive pay and benefits : top compensation with full benefits including:

  • Equity with early exercise & QSBS eligibility

  • Comprehensive health, dental, and vision insurance

  • Unlimited PTO

  • 401(k)

  • Meals provided daily in office