Field HR Generalist

About Cafua Management Company Cafua Management Company (CMC) is a dynamic and rapidly expanding organization, recognized as the US's largest privately owned Dunkin' Donuts franchisee. With more than 200 locations across 7 states, CMC is dedicated to providing exceptional quality and service to guests. As a family-oriented company, we prioritize a People First culture and offer a supportive fast-paced work environment. We are committed to fostering employee diversity, inclusion, and equal opportunities. Field Human Resources Generalist This is a field based position that requires a valid driver’s license and residency in the market where our restaurants are located. The candidate will travel to all restaurant locations in the assigned region. Position Overview As a Field Human Resources Generalist, you will foster a positive work environment, manage HR operations, and support restaurant teams. You will collaborate with restaurant managers, employees, and the corporate HR department to ensure policy compliance, enhance employee engagement, and promote a culture of excellence. Key Responsibilities Provide hands‑on HR support to multiple restaurant locations within the assigned region. Partner with restaurant managers to address employee relations matters, including performance issues, conflicts, and disciplinary actions. Conduct regular audits to ensure compliance with company policies, procedures, and legal regulations, including labor laws and safety standards. Facilitate training sessions on topics such as diversity and inclusion, harassment prevention, and customer service. Collaborate with corporate HR to implement company‑wide HR initiatives, including benefits enrollment, performance appraisal processes, and employee engagement surveys. Assist in developing and executing strategies to improve employee retention and morale. Manage HR‑related administrative tasks, including maintaining employee records, tracking attendance, and processing payroll information. Participate in employee grievance resolution, mediating conflicts and implementing appropriate solutions. Stay updated on industry trends and best practices in HR to continuously improve HR processes and policies. Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience). Minimum of 2 years of proven experience as an HR Generalist, preferably in the Quick Food Service or Restaurant industry. Strong understanding of labor laws, regulations, and compliance requirements. Excellent interpersonal and communication skills. Ability to handle sensitive and confidential information with professionalism and discretion. Proficiency in HRIS software, Microsoft Office Suite, and related HR tools. Problem‑solving skills and the ability to make sound decisions under pressure. Willingness to travel within the assigned region to provide on‑site HR support. HR certification (e.g., SHRM‑CP, PHR) is a plus. What We Offer Competitive compensation tailored to experience and expertise, paid weekly. Medical, Dental, and Vision insurance. 401(k) retirement plan. Short and Long Term Disability plans, Accident Insurance, and Life Insurance. Pet Insurance. Critical Illness Plan. Discounted Tuition program with SNHU. Casual dress code. Paid Time Off to support work‑life balance. Equal Employment Opportunity Cafua Management Company is an equal‑opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law. If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at View email address on click.appcast.io. #J-18808-Ljbffr Cafua Management Company, a Dunkin Franchisee