IT Technician (IT Systems & Network Support Specialist)

IT Systems & Network Support Specialist

Network Engineer / PC Technician

Position Type: Full-Time

Department: Information Technology

Reports To: Information Technology Manager

Work Location: Home base - Lecanto

Position Summary

We are seeking a motivated and service-oriented IT professional to support and maintain the company’s technology infrastructure, including computer networks, physical and virtual servers, workstations, printers, mobile devices, and business applications.

Depending on qualifications and experience, this position may focus primarily on network and server administration, end-user technical support, or a combination of both. The successful candidate will help ensure reliable, secure technology services that support daily clinic operations and patient care.

Working under the general supervision of the Information Technology Manager, the individual must demonstrate initiative, sound judgment, strong troubleshooting skills, and the ability to work independently and collaboratively with IT and clinical staff.

Key Responsibilities

• Install, configure, maintain, upgrade, and troubleshoot network equipment, servers, workstations, printers, scanners, mobile devices, and related technology.
• Support network connectivity, including TCP/IP, DNS, DHCP, routing, switching, and access to company systems and shared resources.
• Administer and troubleshoot physical and virtual servers, operating systems, file services, email, applications, and supporting infrastructure, as applicable to the assigned role.
• Provide timely, professional technical support to employees, resolving hardware, software, application, account, printing, and connectivity issues.
• Manage approved user accounts, permissions, equipment assignments, and access changes within assigned authority.
• Perform system updates, preventive maintenance, workstation deployments, equipment replacements, and approved upgrades.
• Monitor system performance, investigate technical issues, document resolutions, and escalate complex problems when necessary.
• Follow cybersecurity, backup, recovery, endpoint protection, and confidentiality procedures appropriate to assigned responsibilities.
• Maintain accurate technical documentation, service records, equipment inventories, and configuration information.
• Coordinate maintenance, repairs, upgrades, and technology projects with the IT manager, vendors, and affected departments.
• Assist with employee onboarding, transfers, departures, and technology training.
• Protect confidential company and patient information and follow applicable security and clinical-area procedures.
• Participate in the scheduled IT on-call rotation, including occasional after-hours, weekend, or holiday work as required.
• Perform other duties as assigned.

Qualifications

Education and Experience

• Technical training, an associate or bachelor’s degree in information technology or a related field, or equivalent practical experience preferred.
• Relevant IT experience supporting computer systems, networks, servers, business applications, or end users preferred.
• Networking, server, virtualization, or IT support certifications, such as CompTIA A+, Network+, or equivalent, preferred.

Knowledge and Skills

• Working knowledge of computer hardware, operating systems, business applications, and network connectivity.
• For infrastructure-focused candidates, experience with network switches, routers, servers, virtualization, backups, and system administration.
• For support-focused candidates, experience troubleshooting PCs, printers, scanners, mobile devices, software, and user access issues.
• Understanding of cybersecurity, access controls, system updates, and the secure handling of confidential information.
• Strong analytical, troubleshooting, communication, customer service, organizational, and documentation skills.
• Ability to prioritize competing requests, exercise sound judgment, work independently, and collaborate effectively with IT and clinical teams.
• Regularly lift, carry, push, or pull objects and equipment weighing up to 50 pounds independently.

Work Environment and On-Call Requirements

Work is performed in office, clinical, and technology support areas, with occasional work in equipment rooms or other company locations. The position requires routine computer use, movement between work areas, and handling or positioning IT equipment using appropriate safety practices.

Participation in the scheduled IT on-call rotation is required. Flexible scheduling and occasional evening, weekend, or holiday work may be necessary for maintenance, upgrades, outages, and other support needs. Scheduling and compensation will follow company policy and applicable law.

Additional Information

This job description outlines the primary responsibilities and qualifications of the position and is not intended to be exhaustive. Duties may vary based on the candidate’s experience, assigned responsibilities, and business needs.