Library Information Assistant - Westchester Square Library

Library Information AssistantThe New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL's neighborhood libraries in the Bronx, Manhattan, and Staten Island—many of which date to Andrew Carnegie's visionary philanthropy at the turn of the 20th century—are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials. The Library is seeking a Library Information Assistant to provide service to patrons of all ages. Information Assistants are responsible for assisting with information queries, providing circulation services, and supporting the outreach and programming activities of the Library. They should be a creative customer service expert with a passion for helping people explore resources in ways that allow them to follow their interests and discover new ones.Key ResponsibilitiesProvides circulation/reference service and instruction to library patrons of all ages using print, media and digital resourcesAnswers questions from the public in person, over the telephone and electronicallyPerforms community outreach to promote and increase public participation and use of library servicesAssists in planning and delivering library programs for children, teens and/or adultsInstructs patrons on the use of the Internet, computer applications and other Library servicesAssists with fines & fees management, collection development/weeding, reserves and opening/closing proceduresEnsures patrons follow library policies and proceduresMay take responsibility for the facility, staff and operations in the absence of the Library ManagerPerforms other related duties as required