Road Service Technician

Job Description

Job Description

Lift, Inc. is Central Pennsylvania's exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier; specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.

LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING:

• 100% Employee Owned Company
• Competitive salary
• Medical, dental and vision insurance plans
• 100% company paid short term and long term disability coverage
• 401(k) Plan with company match
• Company paid life insurance with optional additional coverage
• Paid holidays and Paid Time Off (PTO)
• Professional work environment

Road Service Technician

The Road Service Technician is responsible for troubleshooting, diagnosing and repairing lift equipment, as well as performing all assigned planned maintenance (PM) on customer equipment as well as recommending service as needed. The Road Service Technician will be responsible for a company-owned service van and will be required to maintain the van and parts inventory it contains.

Essential Job Functions

• Identifying the general mechanical failure based on customer concern and testing
• Completing the appropriate repairs in the safest and most efficient manner, then testing the equipment to ensure it is working properly
• Driving to and from locations (i.e. customer sites, parts pickups, etc.) to address on-site needs of customers
• Maintaining company van by performing regular service work such as oil, tire and brake changes as well as ensuring overall cleanliness
• Maintaining accurate inventory requirements by submitting proper documentation to the appropriate work order, noting the parts and coordinating with the parts department to retrieve replacements as needed
• Completing each item on PM checklist, making sure all safety decals are legible and operator/safety manuals are present and legible
• Making necessary repairs (with customer approval) and other basic maintenance as needed
• Processing the necessary documentation at the completion of each job, ensuring all parts are accounted for, time is properly documented and each repair is itemized
• Submitting completed documentation to the Service Coordinator in a timely fashion
• Other duties as assigned

Required Qualifications:

• Must be over the age of 18
• High school diploma or Technical Degree in automotive field or equivalent field
• A minimum of three (3) years of relevant mechanical, electrical and hydraulic experience
• Must have a valid driver's license and good driving record

Preferred Qualifications:

• Experience working on automotive or industrial equipment
• Welding, diesel, gas engine and welding experience
• Critical thinking and problem solving skills
• Ability to work independently
• Good organizational, time management and customer service skills
• Ability to work accurately and meet deadlines
• High level of professionalism and the ability to follow up
• Positive and friendly attitude toward customers and fellow team members
• Ability to follow directions both written and verbally
• Ability to use electronic devices for document submission
• Basic computer skills
• Ability to remain calm in stressful situations

Working Conditions

• Physical requirements necessary include: constant standing, walking, stooping, kneeling, crouching and crawling, with infrequent opportunities to sit.
• Must be able to lift or exert force up to 50 pounds with occasional need to lift or exert force in excess of 100 pounds
• Ability to work in wet or humid conditions as well as extreme cold or heat
• Occasionally may be required to perform work in the evenings or on weekends

Lift, Inc. is an Equal Opportunity Employer