FEDEX BC MANAGER Madison/Huntsville Al

Job Description

Job Description

FedEx Ground Business Contact (BC) / Operations Manager

Sandbox Logistics, Inc. – Independent Service Provider for FedEx Ground

Job Type: Full-Time
Pay: Based on Experience + Performance Bonus Opportunities
Schedule: Extended hours, weekends, holidays, and peak-season availability required

Position Overview

Sandbox Logistics, Inc. is seeking a strong, hands-on Business Contact (BC) / Operations Manager to lead daily FedEx Ground Pickup & Delivery operations.

The BC is responsible for the overall execution of the operation, including driver training and development, route completion, staffing, safety, service performance, fleet readiness, and daily problem-solving.

This is a fast-paced leadership position for someone who can manage people, make quick decisions, and take ownership of results.

Key Responsibilities

• Ensure all scheduled routes are staffed, dispatched, and completed every day
  
  
• Recruit, onboard, train, coach, and develop drivers
  
  
• Conduct driver ride-alongs and performance evaluations

• Manage daily dispatch, driver schedules, attendance, and call-outs

• Monitor routes throughout the day and coordinate rescues when necessary

• Maintain strong safety, service, scanning, and pickup performance

• Ensure compliance with company, FedEx Ground, and DOT requirements

• Conduct safety meetings and assist with accident/incident investigations

• Monitor fleet readiness and coordinate vehicle maintenance and repairs

• Develop contingency plans for driver call-outs, breakdowns, and unexpected volume

• Monitor payroll, overtime, fuel usage, and operating expenses

• Communicate daily operational performance to company leadership

• Help develop Lead Drivers, Trainers, and future operational leaders

Qualifications

• Previous management or operations leadership experience required

• Transportation, logistics, delivery, or FedEx Ground experience strongly preferred

• Strong leadership, communication, and problem-solving skills

• Experience managing and training employees

• Ability to manage multiple priorities in a fast-paced environment

• Valid driver's license with an acceptable driving record

• Experience with GroundCloud, DRO, dispatch, routing, or similar systems is a plus

Schedule Requirements

This is not a traditional 8-to-5 management position.

The BC must be available for early mornings, extended hours, weekends, holidays, peak seasons, and operational emergencies as needed. The successful candidate understands that leadership is responsible for ensuring the operation is covered and all routes are completed daily.

Compensation & Growth

• Pay based on experience
  
  
• Performance-based bonus opportunities

• Paid training

• Paid time off

• Professional development

• Opportunities for advancement as Sandbox Logistics continues to expand

Join Sandbox Logistics

We are looking for a leader who can build a team, train drivers, solve problems, maintain accountability, and deliver results.

If you have experience leading transportation, delivery, or logistics operations and are ready to take ownership of a growing operation, we encourage you to apply.

Sandbox Logistics, Inc. is an Independent Service Provider contracted with FedEx Ground. Employees are employed by Sandbox Logistics, Inc., not FedEx Ground.