Senior Kore.ai Developer / Conversational AI Engineer (FTE)

Senior Kore.ai Developer / Conversational AI Engineer (FTE)NTT DATA Services is seeking a Senior Kore.ai Developer / Conversational AI Engineer to join our team in Irving, Texas. Job Description – Senior Kore.ai Developer / Conversational AI Engineer Day to Day Job Duties: Design, develop, configure, test, deploy, and support enterprise conversational AI and chatbot solutions using the Kore.ai platform. Develop conversational experiences using Kore.ai XO Platform capabilities, including Dialog Tasks, FAQ Skills, Knowledge AI, Search Skills, and Small Talk. Design and implement conversational flows using NLP/NLU concepts, intent modeling, entity extraction, context management, and conversation-design principles. Develop custom integrations and application logic using JavaScript, Node.js, JSON, REST APIs, and web services. Integrate Kore.ai conversational solutions with enterprise platforms and applications such as ServiceNow, Salesforce, Microsoft Teams, SharePoint, and Microsoft Azure services. Configure and support authentication and authorization mechanisms including OAuth, Single Sign-On (SSO), SAML, and Microsoft Entra ID / Azure AD. Develop and support conversational AI solutions deployed in cloud environments, preferably Microsoft Azure. Troubleshoot chatbot, integration, API, authentication, NLP/NLU, and production-related issues and implement appropriate resolutions. Collaborate with business stakeholders, product teams, architects, developers, and application teams to understand conversational AI requirements and translate them into technical solutions. Participate in requirements analysis, solution design, development, testing, deployment, and production-support activities. Develop reusable components, integrations, and conversational patterns to improve scalability and consistency across enterprise chatbot solutions. Participate in code reviews, defect resolution, performance optimization, and platform enhancement activities. Follow Agile development practices and participate in sprint planning, backlog refinement, daily stand-ups, demos, and retrospectives. Use Git, CI/CD pipelines, and DevOps practices to manage source code, application builds, testing, and deployments. Support integration of Generative AI, Azure OpenAI, Copilot, Retrieval-Augmented Generation (RAG), or related AI capabilities where applicable. Maintain technical documentation, solution designs, integration specifications, and operational support documentation.Basic Qualifications: Minimum 5+ years of overall IT experience, including hands-on experience developing solutions using the Kore.ai platform. Minimum 5+ years of Strong hands-on experience designing, developing, deploying, and supporting enterprise conversational AI and chatbot solutions. Minimum 5+ years of Experience with the Kore.ai XO Platform, including Dialog Tasks, FAQ Skills, Knowledge AI, Search Skills, and Small Talk. Minimum 5+ years of Strong understanding of NLP/NLU concepts, including intent modeling, entity extraction, conversational flows, and conversation design. Minimum 5+ years of Hands-on experience with JavaScript, Node.js, JSON, REST APIs, and web-service integrations. Minimum 5+ years of Experience integrating Kore.ai solutions with enterprise applications such as ServiceNow, Salesforce, Microsoft Teams, SharePoint, and/or Microsoft Azure services. Minimum 5+ years of Experience implementing authentication and identity-management mechanisms including OAuth, SSO, SAML, and Microsoft Entra ID / Azure AD. Minimum 5+ years of Experience working with cloud platforms, preferably Microsoft Azure. Minimum 5+ years of Experience with Git, CI/CD pipelines, DevOps practices, and Agile software-development methodologies. Minimum 5+ years of Experience troubleshooting conversational AI applications, integrations, APIs, authentication, and production issues. Strong analytical, troubleshooting, problem-solving, and communication skills. Ability to collaborate effectively with business stakeholders, architecture teams, developers, product teams, and other cross-functional technology teams.About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.