Customer Care Representative II

Receive and initiate calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need. Schedule appointments through coordination of patients, providers, facility resources, ancillary staff, referrals, authorizations and payers. Obtain patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Answer questions as necessary within guidelines and protocols. Effectively communicate and build impactful relationships through written, electronic and verbal channels with patients, facilities, providers and other clinical colleagues to ensure an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic medical record messaging and other digital channels. Anticipate patient and provider needs and responds accordingly. Assist with team training and mentoring as needed. Perform other duties as requested by Supervisor or other Administrative personnel #J-18808-Ljbffr Horizon Health and Wellness