Intake Coordinator

Intake CoordinatorBanyan Treatment Centers is seeking an organized and customer-service–driven Intake Coordinator to support admissions operations within our Behavioral Health Support (BHS) team. This onsite, per-diem role plays a critical part in coordinating intake workflows, managing documentation, and serving as a professional and compassionate point of contact for clients, families, and referral partners.The Intake Coordinator supports admissions flow, maintains accurate and compliant records, and helps ensure a smooth, welcoming transition into care while upholding Joint Commission standards and organizational expectations.Position DetailsReporting To: Executive Director Department: Intake / Behavioral Health Support Schedule: Full time, Monday - Friday 8 - 4:30 pm Compensation: 18- 20 hourlyKey ResponsibilitiesIntake Coordination & Admissions SupportMonitor Salesforce for new inquiries and pending admissions requiring onsite intake support.Support lead progression through timely follow-up, intake assistance, and accurate documentation. Convert leads to admissions in Salesforce as directed and in coordination with the Admissions team.Communicate effectively with referral sources, utilization reviewers, and case managers to support admissions workflows.Administrative & Systems ManagementCreate and maintain potential admission files in the Kipu electronic medical record (EMR).Upload, organize, and track required intake documentation, including verification of benefits (VOB), pre-admission screenings, demographic and insurance information, and referral source details.Assist in obtaining all required consents, identification, and financial documentation prior to admission.Maintain accurate, complete, and compliant records in accordance with Joint Commission and organizational standards.Maintain and update onsite intake tracking tools (e.g., whiteboards or electronic logs) with travel details, projected bed availability, client summaries, and contact information.Customer Service & Client ExperienceServe as an onsite point of contact for clients, families, visitors, and referral partners.Communicate intake steps and expectations clearly using trauma-informed, client-centered communication.Address questions, concerns, and objections with professionalism, empathy, and solution-focused responses.Maintain confidentiality and professionalism in all interactions.Coordination, Collaboration & SupportAssist with intake calls and screenings as needed.Coordinate client travel logistics in collaboration with Behavioral Health Technician (BHT) supervisors.Work closely with Behavioral Health Support, Admissions, Clinical, and Facility teams to ensure smooth, compliant transitions into care.Maintain required competencies related to intake processes, documentation standards, and client assessments.QualificationsRequired:One to two years of experience in behavioral health, substance use treatment, healthcare coordination, or healthcare-based customer serviceHigh-school diploma/equivalent; Associate's degree or higher, preferredStrong administrative, organizational, and time-management skillsExcellent verbal and written communication skills with the ability to build rapport quicklyExperience with customer service, intake coordination, or sales support functionsWorking knowledge of confidentiality laws, accreditation requirements, and Joint Commission standardsStrong attention to detail with a focus on documentation accuracy and compliancePreferred:Associate's degree or higherPrior experience supporting intake or admissions operations in a behavioral health settingExperience verifying benefitsExperience with Kipu EMR and/or Salesforce systemsLived experience with recovery is valuedWhy Join Banyan Treatment Centers?Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care, accredited by The Joint Commission. As an Intake Coordinator you will:Join a mission-driven organization with nationwide reach and a strong commitment to ethical, compliant care. Serve as a key onsite support in the intake process, helping clients and families navigate their first steps into treatment with clarity, compassion, and professionalism. Play an essential role in supporting admissions flow through accurate documentation, timely follow-up, and adherence to accreditation standards. Collaborate closely with Behavioral Health Support, Admissions, Clinical, and Facility teams in a fast-paced, team-oriented environment. Make a direct impact on access to care by delivering exceptional customer service while supporting survey readiness and quality standards.Apply NowIf you are detail-oriented, customer-service driven, and passionate about supporting access to quality behavioral health care, we encourage you to apply. Join Banyan Treatment Centers and be part of a mission-driven team making a meaningful impact every day.EOEEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.