Fire Alarm Technician

Introduction

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

Position Summary

Marmic Fire and Safety is seeking a skilled and detail-oriented Alarm Technician to join our team. The Alarm Technician will be responsible for installing, maintaining, and repairing alarm systems, ensuring the highest standards of safety and functionality for our clients. This role involves working on various types of alarm systems, including fire alarms, intrusion alarms, and monitoring systems, while providing exceptional customer service and technical support.

Core Responsibilities

Installation and Maintenance:

• Install, configure, and test alarm systems, including fire alarms, burglar alarms, and related equipment, according to company standards and client specifications.

• Perform routine maintenance and inspections on alarm systems to ensure optimal performance and compliance with safety regulations.

• Diagnose and repair issues with alarm systems, including troubleshooting and resolving technical problems.

Technical Support and Service:

• Provide on-site technical support and troubleshooting for clients experiencing issues with their alarm systems. Offer expert advice and recommendations to clients on system upgrades, maintenance, and best practices for alarm system use.

• Respond promptly to service calls and emergencies, ensuring timely and effective resolution of issues.

Documentation and Reporting:

• Maintain accurate records of service activities, including installation details, maintenance performed, and any repairs or parts used.

• Complete service reports and documentation in a timely manner, providing detailed information for billing and follow-up purposes. Keep detailed logs of client interactions and service history for ongoing client support and reference.

Customer Service:

• Deliver exceptional customer service, building positive relationships with clients and addressing their concerns professionally and courteously.

• Educate clients on the operation and features of their alarm systems, ensuring they understand how to use and maintain their equipment.

• Ensure that all work is performed to the highest standards of quality and safety, reflecting positively on Marmic Fire and Safety.

Compliance and Safety:

• Adhere to all safety protocols and industry regulations while working on alarm systems.

• Ensure that all installations and repairs comply with relevant codes, standards, and company policies.

• Stay updated on industry trends, new technologies, and best practices related to alarm systems.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Minimum Qualifications

• High school diploma or equivalent.

• Arkansas Alarm License

• Technical certification or training in alarm systems, electronics, or a related field is preferred.

• 3+ years of experience as an alarm technician or in a similar technical role, with hands-on experience in installing and servicing alarm systems.

• Strong knowledge of alarm system components, wiring, and troubleshooting techniques.

• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.

• Outstanding customer service skills, with the ability to communicate clearly and professionally with clients.

• Valid driver’s license with a clean driving record.

• Ability to work independently and manage multiple tasks in a fast-paced environment.

Preferred Qualifications

• NICET certification or training in alarm systems, electronics, or a related field is preferred

• Basic knowledge of AC/DC circuitry, associated low voltage systems.

• Basic knowledge and experience with Electrical Systems and Alarms

Benefits & Perks

At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!

• Weekly paychecks

• Employee Ownership Program

• Pay progression based on performance and NICET certification advancement.

• Company-paid training programs and on-the-job training.

• Potential for a sign-on bonus

• Tele-health services if healthcare coverage is elected

• 401K plan with up to a 4% company match

• Medical, Dental and Vision Insurance effective the first of the month following your start date

• Accrual of up to 13 days of Paid Time Off (PTO) in your first year

• 7 Paid Holidays annually

• Company vehicle with maintenance care and fuel card, excluding Helper roles

• Company cell phone and IT tools

• Uniform and boot allowance

• All necessary tools and equipment to perform your job

Who We Are

Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+ team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization.

As we’ve expanded - bringing more than 30 businesses into the Marmic family in just the past few years - we’ve built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters.

Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families.

Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and more—protecting lives and property every step of the way.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.