Front Desk Team Lead

Job Summary The Registration Team Lead facilitates patient care at point-of-entry for all clinical locations while serving as the day‑to‑day leader of the registration team. This position combines hands‑on front‑desk responsibilities with leadership duties to ensure exceptional patient service, efficient operations, and a high‑performing registration team. Duties/Responsibilities Registration and Patient Services Welcomes patients and visitors upon entry into the clinic. Assists with patient check‑in and checkout. Verifies insurance eligibility and benefits. Collects copays, deductibles, and other patient payments. Enters patient demographics into EMR and practice management systems. Schedules follow‑up appointments. Maintains reception area in a neat and orderly condition. Resolves patient concerns and escalates issues when appropriate. Performs other related duties as assigned. Team Lead Responsibilities Creates and manages front desk staff schedules to ensure adequate coverage across clinic locations. Serves as the day‑to‑day resource and point of contact for registration team members. Serves as the primary point of contact for front desk operational questions and issues. Assists with onboarding and training of new registration employees. Monitors workflow and reallocates resources as needed to maintain efficient patient flow. Collaborates with management to address staffing needs and performance concerns. Identifies opportunities for process improvement and helps implement solutions to improve efficiency and patient experience. Assists with development and maintenance of registration policies, procedures, and best practices. Promotes a positive, team‑oriented work environment and models excellent customer service. Maintains confidentiality and compliance with HIPAA and organizational standards. Required Skills/Abilities Excellent communication and interpersonal skills. Strong customer service skills with a focus on patient satisfaction. Demonstrated leadership ability and experience guiding or mentoring team members. Professional, dependable, and maintains a positive attitude in a fast‑paced environment. Strong organizational skills with the ability to prioritize multiple tasks and deadlines. Ability to resolve problems, make decisions, and exercise sound judgment. Knowledge of medical terminology and general medical practice operations. Knowledge of HIPAA regulations and ability to maintain patient confidentiality. Proficiency with EMR/practice management systems and standard office software. Ability to work collaboratively with physicians, providers, clinical staff, and administration. Education and Experience High school diploma or GED required. Minimum of 3 years of medical office or healthcare registration experience required. Previous experience serving in a leadership role required. Experience with insurance verification, patient registration, and medical scheduling required. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Benefits Health, dental, vision, disability, and life insurance, 401(K) with company match, PTO, paid holidays, employee perks This is an in‑person position located in Thibodaux, LA. This is a full‑time, non‑exempt position. Typical schedule is Monday‑Friday working 8‑hour shifts. OrthoLA is an equal opportunity employer. #J-18808-Ljbffr