Field Engineer

Datum Technologies

Elmhurst, NY

Field Engineer
Contract/ Contract to Hire
Elmhurst, NY

Responsibilities:

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting IT infrastructure in office environments, reservation centers, and airport locations
Provides service and customer support during field visits or dispatches
Diagnoses errors or technical problems and determines proper solutions
Produces timely and detailed service reports
Documents processes and procedures
Collects and analyzes performance data to provide technical assistance
Ties workflow to schedules and operational requirements
Accurately documents solutions related to complex technical issues
Creates workaround procedures when standard procedures have failed and ensures issues are resolved
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
Builds and maintains positive customer relationships
Ability to use a ladder as needed

Qualifications:

Experience supporting IT infrastructure and end-user environments preferred
Strong troubleshooting and customer service skills
Ability to work in office, reservation center, and airport environments
Excellent documentation and communication skills
SIDA badge eligibility or experience preferred

"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran"

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Vacancy posted 2 days ago

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