Automotive Service BDC Representative

Automotive Service BDC Representative Rafferty Subaru has proudly served the Delaware County community for over 40 years, delivering exceptional Subaru service and customer care. As a family-owned dealership with a loyal customer base and a strong commitment to the Subaru Love Promise, were looking to grow our team with dedicated professionals who share our passion for excellence and integrity. We are currently seeking a reliable, customer-focused Automotive Service BDC Representative to join our award-winning Service Department. This is a great opportunity to build a long-term career with a trusted brand and a supportive team. Position Overview: As a Service BDC Representative, youll be the friendly voice behind our service departmentanswering calls, scheduling appointments, and assisting customers with service inquiries. You will play a key role in maintaining our outstanding customer satisfaction and ensuring a smooth and efficient service experience for every Subaru owner who contacts us. Key Responsibilities: Manage a high volume of inbound and outbound calls and respond to customer inquiries in a timely, friendly manner Schedule service appointments using Subarus dealer management systems Confirm upcoming appointments and follow ups Collaborate with service advisors, parts and managers to coordinate customer visits efficiently Educate customers about recommended maintenance Keep accurate records of customer communications and service interactions Help maintain high levels of customer satisfaction and NPS scores Requirements: Previous experience in a BDC, dealership, or customer service role preferred Familiarity with automotive service or Subaru vehicles is a plus Excellent phone and communication skills Strong organizational skills and attention to detail Comfortable working in a fast-paced, team-oriented environment Proficiency with Microsoft Office is a plus High school diploma or equivalent required What We Offer: Competitive pay Monthly Bonuses Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Employee discounts on vehicles, parts, and service Supportive team atmosphere with opportunities for growth Subaru brand training and development Join the Rafferty Subaru Family: If youre passionate about delivering excellent customer service and want to be part of a trusted and growing dealership, wed love to hear from you.