Chat Quality Analyst: Elevate CSAT & Coach Agents
VXI Global Solutions
VXI Global Solutions in Georgia seeks a Chat Quality Analyst (QA) to monitor and score chat transcripts against rubrics, helping improve CSAT and reduce errors. You will audit chats weekly, evaluate written quality for grammar, tone, and template usage, and provide coaching to agents to close performance gaps. You will run calibration sessions with team leads, track metrics like FRT and resolution rate, and report trends to inform training needs. #J-18808-Ljbffr VXI Global Solutions
Vacancy posted 2 days ago
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