Admin Support Specialist

Administrative Support Specialist

Location: Remote Schedule: Must overlap with Australian business hours Compensation: Competitive Reports To: Operations Manager

About the Role

We are hiring an organized and proactive Admin Support Specialist to help streamline operations and ensure customer satisfaction. You will manage key backend tasks including building approvals, coordination of portable delivery/installations, and consistent customer updates. This role is critical to maintaining smooth day-to-day operations.

Key Responsibilities

• Coordinate and track building approval processes for portable buildings
• Manage delivery and installation scheduling with customers and suppliers
• Communicate updates and next steps to customers through phone, email, and text
• Answer incoming calls through a digital phone number during working hours
• Support customer service workflows through CRM (Fusion AMS Pro)
• Escalate issues or delays promptly to the operations team
• Maintain records and documentation related to each project

Qualifications

• 2+ years of admin or operations support experience (logistics/scheduling a plus)
• Strong written and verbal communication skills in English
• Comfortable answering phones and speaking with customers
• Tech-savvy and able to learn new systems (Fusion AMS Pro training provided)
• Detail-oriented, organized, and dependable

Ideal Candidate Profile

• Based in the Philippines with reliable internet and a quiet work setup
• Able to work Australian business hours (some flexibility)
• Experience handling multiple admin tasks simultaneously
• Thrives in structured, process-driven environments