GTD5 Network Engineer

Network Engineer III – GTD5Full-Time (FTE)Remote80K-100KMust-Have Skills5–10 years of GTD5 switch troubleshooting experience5+ years of telephony troubleshooting experienceStrong Tier 3 hardware troubleshooting and fault isolation experienceGTD5 call processing and translations experienceFamiliarity with central office procedures and policiesJira ticketing experienceAbility to guide customers through changing circuit packsStrong customer service and communication skillsComfortable working a 24x7 rotating schedule, including on-call every third weekMust have troubleshooting experience (not provisioning only)GTD5 debugging, translations, and troubleshootingHardware troubleshooting (circuit packs, shelves, slots)Proficiency with Windows-based tools (Outlook, Excel, Word, Visio, etc.)PlussesExperience supporting migrations to softswitchStrong interpersonal and communication skillsKnowledge of how GTD5 interacts with transport and IP elementsDay-to-Day ResponsibilitiesTroubleshoot GTD5 switch issues and resolve hardware faultsSupport customer calls related to circuit packs and alarmsWalk customers through changing circuit packs down to the shelf/slot levelHandle escalations and analyze Jira ticketsProvide translations and call processing supportMentor junior team members when neededMaintain accurate ticket documentation and updatesParticipate in the on-call rotation every third weekThis is a direct hire opportunity. The selected candidate will be employed directly by our client. All compensation and benefits, including but not limited to medical insurance, retirement plans, paid time off, and other perks, will be provided by the client in accordance with their internal policies and subject to applicable laws and eligibility requirements.