TOPS - Senior Community Manager Specialist - Atlanta, GA

Company Overview

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.

TOPS Senior Community Manager Specialist

The TOPS Community Manager Specialist is a floating leadership role within Asset Living’s internal talent agency (TOPS). This position provides short-term on-site operational leadership to communities experiencing staffing transitions, vacancies, new acquisitions, performance needs, or stabilization efforts.

The role mirrors all responsibilities of a standard Community Manager while providing rapid-deployment support, stabilizing site operations, and ensuring compliance with Asset’s policies, procedures, and service standards. The TOPS Community Manager Specialist must be highly adaptable, capable of quickly assessing operational gaps, and skilled in stepping into leadership roles with little transition time.

In addition to serving as a floating Community Manager, the Senior TOPS Community Manager Specialist provides leadership, coaching, and development for a small team of TOPS Specialists. This role serves as a field leader, helping ensure consistency in service delivery, mentoring newer team members, supporting onboarding and training, and partnering with the TOPS Program Manager to drive operational excellence across the program.

Assignments vary and may include multifamily, affordable, BTR, active adult, or student housing environments.

Essential Duties & Responsibilities

Operational Leadership & Site Oversight

• Oversee daily operations of assigned communities in alignment with Asset Living Community Manager expectations
• Ensure compliance with company policies, safety practices, fair housing, and operational standards.
• Conduct daily property walks, risk assessments, and quality checks.
• Lead the emergency response process for the community while on assignment.

Personnel Management

• Provide short-term supervision, coaching, and direction to on-site staff; ensure operational continuity.
• Support hiring, onboarding, and training needs as requested by Regional leadership.
• Promote teamwork, stability, and performance during temporary leadership transitions.

Financial & Administrative Management

• Ensure timely rent collection, deposit reconciliation, invoice processing, and accurate financial reporting.
• Support or create budgets/forecasts as assigned; identify trends and recommend corrective actions.
• Review and approve resident files, leases, renewals, and required documentation.

Strategic Leasing Management

• Ensure leasing and marketing strategies are executed effectively—closure rates, follow-up, documentation, and reporting.
• Assist with resident satisfaction initiatives, retention efforts, and event execution.
• Support leasing teams in achieving occupancy goals and stabilizing performance.

Maintenance & Risk Management

• Monitor service request turnaround times; ensure resident expectations are met.
• Ensure property appearance standards are maintained through inspections and timely repair oversight.
• Coordinate with maintenance, contractors, and vendors to ensure work is completed safely and efficiently.

Assignment Readiness & Adaptability

• Rapidly assess operational strengths, gaps, and priorities at each assignment to ensure smooth continuity.
• Provide high-confidence leadership during transitions such as turnovers, manager vacancies, or property onboarding.
• Serve as an Asset Living culture ambassador, modeling best practices and reinforcing departmental standards.
• Support fellow TOPS associates during complex assignments by providing operational guidance and sharing subject matter expertise.
• Assist with assignment transitions to ensure continuity of service and successful handoffs between TOPS associates when needed.

Team Leadership & Development

• Provide day-to-day leadership, coaching, and mentorship to a small team of TOPS Specialists.
• Conduct regular one-on-one meetings to provide feedback, support professional development, and reinforce performance expectations.
• Assist with onboarding, training, and integration of new TOPS associates into the program.
• Partner with the TOPS Program Manager to identify coaching opportunities and develop action plans that improve associate performance and consistency.
• Serve as the first point of contact for routine operational questions from assigned TOPS associates.
• Monitor workload, assignment readiness, and overall team effectiveness, escalating concerns and recommending solutions when appropriate.
• Lead by example by modeling Asset Living's service standards, leadership principles, and operational best practices.
• Support performance documentation, coaching conversations, and development planning in partnership with the TOPS Program Manager.
• Share best practices, lessons learned, and operational improvements across the TOPS team to promote consistency and continuous improvement.

Program Leadership

• Partner with the TOPS Program Manager to continuously improve program processes, identify operational efficiencies, and enhance the overall effectiveness of the TOPS Community Manager program.

Travel

• Travel is required to fulfill work assignments and responsibilities, including supporting property operations, attending training sessions, participating in conferences, and engaging in other business-related activities. Assignments are based on business needs and may require travel to locations within or outside of the employee's home state. Employees must be able to travel as necessary, including travel requiring flights and/or overnight stays.
• May rotate between properties weekly or monthly.
• Reliable transportation required.

Education & Experience

• High school diploma required; bachelor’s degree preferred.
• • 3-4 years previous leasing or property management experience with 1-2 year Asset Living experience preferred.
• CAM or ARM certification preferred.
• Ability to learn and execute all on-site software functions.
• Knowledge of Fair Housing and OSHA requirements.
• Strong organizational and project management skills with high attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong communication and interpersonal skills

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.