BOUCHERON Boutique Coordinator (New Boutique Opening Sept 2026)

Boutique Coordinator

Position Overview: The Boutique Coordinator ensures that every aspect of boutique life runs seamlessly from client interactions to operational flow so that the artistry of fine and high jewelry can be experienced in its purest form. Serving as the liaison between client-facing and back-of-house teams, this role demands precision, grace, and an instinct for anticipating needs before they arise.

About Boucheron: Created by Frdric Boucheron in 1858, Maison Boucheron has evolved through four generations of direct descendants. A visionary designer and the very first of the great contemporary jewelers to open a boutique on Place Vendme, Boucheron still embodies absolute excellence in Jewelry, High Jewelry and Watchmaking today. The Boucheron style, free and daring, never ceases to invent the classics of tomorrow.

Job Responsibilities:

Client Experience:

• Welcome clients with discretion, warmth, and professionalism, setting the tone for a refined boutique experience
• Assist Sales Advisors during client appointments by preparing jewels, presentation trays, and refreshments
• Ensure presentation areas and visual displays are immaculate, replenished, and always aligned with brand standards
• Collaborate and support our internal clients for celebrity fittings, photo shoots, and internal transfers and consignments

Operational Coordination:

• Oversee the daily rhythm of the boutique, ensuring appointments, deliveries, and service requests are coordinated without disruption
• Receive, ship and maintain inventory cycle counts for operational efficiency
• Manage semestrial store inventory
• Manage client repairs, after sale process
• Maintain stockroom organization, ensuring pieces are prepared for appointments and safely returned post-viewing
• Manage boutique supplies, packaging, and stationery, ensuring readiness for client interactions and gifting moments
• Open and close the boutique
• Supervise security schedules and cleaning crew duties

Administrative Excellence:

• Prepare boutique reports, appointment schedules, and sales documentation with accuracy and discretion
• Process client orders, repairs, and special requests in alignment with brand guidelines
• Support the Boutique Director with calendar coordination, event preparation, and follow-up communications

Event & High Jewelry Support:

• Assist in planning and executing boutique events, private viewings, and high jewelry showcases
• Ensure VIP appointments are managed with white-glove precision, including special presentation and security requirements

Qualifications and Skills:

• 2 4 years' Experience in luxury retail, fine jewelry, or hospitality in a client-centric role
• A refined presence and polished communication style, both written and verbal
• Ability to balance discretion with warmth in client interactions
• Proficiency with luxury retail systems, appointment management, and basic administrative tools
• A genuine appreciation for high craftsmanship, heritage, and brand storytelling
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with ERP systems (e.g., SAP) and CRM tools is a plus
• Strong organizational and multitasking abilities
• Exceptional communication and interpersonal skills
• Deep understanding of luxury client expectations and white-glove service standards
• Ability to support boutique events and private appointments
• Trusted to handle sensitive client information and high-profile appointments
• Ability to work retail hours, including weekends and holidays
• Fluency in additional languages beyond English is a plus

Kering is committed to building a diverse workforce. We believe diversity in all its forms gender, age, nationality, culture, religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.