IT Administrator Full Time On-Site

Job Description

Job Description

We are a premier Continuing Care Retirement Community (CCRC) offering an elevated lifestyle defined by exceptional hospitality, refined dining, and personalized service. Our residents expect—and deserve—restaurant-quality experiences delivered with warmth, professionalism, and meticulous attention to detail.

Roland Park Place (RPP) is the only full-service, accredited, nonprofit continuing care retirement community in Baltimore City and a recognized leader in aging services for older adults and their families. We offer the best of both worlds: unparalleled access to city living paired with the comfort and convenience of a serene, suburban-style campus. Set within a beautifully landscaped, park-like environment, our community features breathtaking views of the Baltimore skyline.

Discover why Roland Park Place is ranked the #1 CCRC in Maryland, #5 in the nation, and proudly certified as a Great Place to Work.

What you will be doing:  

The IT Administrator is responsible for the administration, support, maintenance, and security of the organization's technology infrastructure and systems. This role provides technical leadership for day-to-day systems operations, including servers, network infrastructure, Microsoft 365 services, virtualization platforms, cybersecurity tools, backup systems, clinical systems, and end-user support.  

• Administer and support Windows Server environments, Active Directory, Entra ID, Microsoft 365, virtualization platforms, storage systems, and related infrastructure technologies.
• Maintain and support network infrastructure including switches, wireless systems, firewalls, VPN connectivity, and internet services.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and user identity management.
• Monitor system performance, availability, backups, storage utilization, and infrastructure health.
• Perform system updates, patch management, upgrades, and routine maintenance activities.
• Assist with disaster recovery planning, backup verification, and business continuity initiatives.
• Support cybersecurity and compliance initiatives, including HIPAA, annual risk assessments, remediation tasks, and organizational security standards.
• Participate in incident response, troubleshooting, and remediation activities related to security or operational events.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and related equipment.
• Support audio/visual systems, telecommunications systems, and other operational technology platforms as assigned.
• Coordinate with vendors and service providers for issue resolution, maintenance, and project support.
• Participate in after-hours support, maintenance windows, emergency response, and on-call coverage as required.
• Provide compassionate, patient, and professional technology support to residents and staff.
• Assist residents with technology-related questions, connectivity issues, communication platforms, and personal device support as appropriate.

What we are looking fo r :

• Associate's or Bachelor's Degree in Information Technology, Information Systems, Computer Science, or related field; equivalent experience may be considered.
• 8+ years of progressively responsible systems administration or infrastructure support experience. 
• Ability to uphold our core values and follow policies and procedures.   
• Must be able to take initiative to always find a way to say yes to both our residents and staff.   
• Able to work a flexible schedule, have reliable transportation, and be on time for scheduled shifts.  
• Most importantly, have a positive attitude and be able to smile at all times (even under a mask).  
• Strong troubleshooting, analytical, organizational, and problem-solving skills..
• Experience supporting Microsoft 365, Windows Server, Active Directory, networking, and virtualization technologies.  
• Healthcare, senior living, or other regulated industry experience preferred.
• Ability to communicate technical information effectively to both technical and non-technical users. 
• Strong customer service orientation and ability to work effectively with residents, staff, and vendors. 
• Availability for occasional evening, weekend, and on-call support as operationally necessary. 

What we offer: