Account Manager

Title: Account Manager

Location: Raleigh, NC

Position Overview:

The Power Supply & Thermal Product Lines Account Manager will take responsibility for developing, implementing, and monitoring strategic sales for our key clients, the ideal candidate brings deep expertise in account management and a strong record of profitable sales growth.

Create new accounts and manage existing accounts in the Power and Thermal industry and provide solutions to meet customers’ specifications and applications.

Key Responsibilities

1. Sales & Business Development

• Achieving revenue targets by managing existing product lines and developing new business opportunities.
• Develop deep relationships with customers, and consultants to increase visibility of opportunities and Delta product
• Create and develop value propositions based on customer pain points, position Delta as the preferred supplier for Power Supply and Thermal product solutions.
• Grow market share by enhancing the customer and partner network, monitoring competitor activities, and creating plans to expand the sales pipeline.
• Provide accurate sales forecasts and monthly pipeline reports to factory and business unit owners
• Coordinate with the customers’ and Delta’s engineering team.

1. Skills & Competencies

• Strong technical acumen with ability to translate complex performance data into clear specification outcomes.
• Exceptional communication and presentation skills with technical and non-technical stakeholders.
• Proficiency in specification writing tools and engineering software (CAD, Excel modeling).
• Strategic mindset with an ability to align technical specifications with commercial goals.

1. Customer Solutions & Relationship Management

• Serve as the primary point of contact for corporate clients, ensuring timely resolution of issues and excellent customer satisfaction.
• Persistently explore customer needs to drive and develop Delta UPS and data center sales.
• Negotiate contracts and pricing with customers and partners; ensure documentation of presentations, financial reports and contracts aligns with corporate policies.
• Influence end user designs to integrate Delta products and solutions.

Minimum Qualifications:

• Bachelor’s degree in engineering, business or related discipline.
• Minimum 5+ years as account management or sales manager in thermal and power industries
• Proven experience in sales processes and key‑account management.
• Strong background in power electronics with the ability to solve complex technical challenges.
• Exceptional communication, organizational and problem-solving skills; fluency in English. Mandarin speaking ability is a plus.
• Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience maintaining CRM system as part of daily activity

Preferred Qualifications:

• Self‑driven, results‑oriented leader able to manage multiple projects under tight deadlines.
• Experience working with cross‑functional teams and leading field service or project‑delivery groups.
• Ability to present complex solutions clearly.
• Willingness to travel up to 25% out of state and country (including overnight stays).

Key Performance Indicators (KPIs)

• Successful leadership in achieving design in wins and project conversions.
• Customer satisfaction scores and timely resolution of issues.
• Demonstrable impact on team development, adherence to schedules and service quality.
• Growth of the Sales pipeline through solution adoption and strategic leadership.