Technology Support Specialist / AV Tech

Job Description

Job Description

Job Title: Technology Support Specialist (Onsite)

Location: Dallas/Fort Worth, TX (Onsite)
Job Type: Contract (3–5 Months)
Start: Immediate

Job Overview

We are seeking a Technology Support Specialist to join our onsite IT support team in the Dallas/Fort Worth area. This role is ideal for a hands-on IT professional with strong desktop support and audio-visual (AV) experience , supporting day-to-day operations and large-scale office moves and renovations.

You will play a key role in ensuring seamless IT functionality, supporting end users, and maintaining conference room and collaboration technologies.

Key Responsibilities

End-User & Desktop Support

• Provide onsite technical support for Windows and Mac systems
• Troubleshoot hardware, software, and network connectivity issues
• Support Microsoft Office 365 applications (Outlook, Teams, OneDrive)
• Manage and resolve tickets using a ticketing system (e.g., ServiceNow)

Audio-Visual (AV) & Conference Room Support

• Support and troubleshoot meeting room technologies such as:
• • Microsoft Teams Rooms
  • Crestron systems
  • Polycom / Cisco conferencing tools
  • Surface Hub and other collaboration devices
• Diagnose and resolve audio, video, and connectivity issues
• Ensure meeting rooms are fully functional and ready for use

Onsite IT Operations

• Provide support during office moves, setups, and relocations
• Install, configure, and troubleshoot printers and hardware devices
• Perform asset management (tracking, shipping, receiving equipment)
• Provide hands-on support such as cable tracing, port checks, and device setup
• Deliver white-glove/VIP support when required

Required Qualifications

• Onsite IT support / desktop support experience OR relevant degree
• Strong troubleshooting skills across hardware, software, and AV systems
• Experience supporting Windows and Mac environments
• Familiarity with Office 365 tools (Outlook, Teams, OneDrive)
• Hands-on experience with conference room / AV technologies

Preferred Skills

• Experience with Microsoft Teams Rooms, Crestron, or similar AV systems
• Knowledge of basic networking (ports, connectivity, cabling)
• Experience with ServiceNow or similar ticketing tools
• Prior experience supporting office relocations or large IT projects

S oft Skills

• Excellent communication and customer service skills
• Strong problem-solving ability
• Organized, detail-oriented, and able to multitask
• Team player with a proactive mindset

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.