Field Service Supervisor

Job Description:

Regional Operations Manager – Lead Our Field Team!

Are you a natural leader with a knack for keeping things running smoothly in a fast-paced environment?

ECAM is seeking a Regional Operations Manager in Seattle, WA, to oversee field installations and lead a team of talented technicians. You’ll be the driving force behind operational excellence—coordinating projects, managing our fleet, ensuring top-quality service, and fostering a culture of safety and continuous improvement. If you thrive on organization, people management, and cross-functional collaboration, this is your chance to make a tangible impact in a rapidly growing company.

What’s in it for you

• Competitive Pay: $135,000 per year, plus bonus
• Work Site Location : Seattle, WA
• Comprehensive Benefits: Medical, Dental, and Vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career growth: Career growth opportunities at ECAM
• Travel: Ability to travel up to 30% as needed

Your responsibilities

• Lead the planning, coordination, and execution of field installations, ensuring projects are completed efficiently and on time.
• Assess installation requirements to guarantee the right staff, tools, and equipment are in place for success.
• Oversee ECAM’s fleet operations, ensuring vehicles are maintained, inspected, and compliant with all regulations.
• Collaborate with it, the monitoring center, and third-party vendors to resolve on-site hardware and software challenges swiftly.
• Recruit, train, and mentor top-tier technicians across the region.
• Prioritize and coordinate projects to maximize team efficiency and customer satisfaction.
• Manage subcontractor relationships, setting clear expectations and evaluating performance.
• Deliver engaging training programs on ECAM processes, products, service standards, health & safety, and certifications.
• Set clear performance goals, conduct reviews, and address issues constructively to support professional growth.
• Champion a culture of safety and continuous improvement, empowering employees to enhance customer experiences.
• Conduct site inspections and provide hands-on support during installations when needed.
• Address customer concerns strategically and safely, ensuring solutions are implemented efficiently with minimal overtime.
• Partner with internal teams to ensure seamless coordination, reduce rework, and maximize satisfaction.
• Identify, source, and manage the tools, equipment, and parts needed to support high-quality, timely installations.
• Oversee warehouse operations and coordinate transportation logistics for nationwide deliveries.
• Contribute to the annual field operations budget and track performance against financial and operational goals.
• Deliver clear, actionable updates to management, highlighting progress, challenges, and opportunities for improvement.
• Perform other duties as assigned.

Your qualifications:

• Authorized to work in the United States
• Bachelor’s degree required.
• Bachelor’s degree in a related field from an accredited college or university
• 5+ years of experience relating to the above-described duties

Your skills and competencies:

• Leadership - inspire and manage field teams effectively.
• Organization - keep operations and projects running smoothly.
• Problem-solving - resolve issues efficiently for customers.
• Technical savvy - understand installations, tools, and it systems.
• Safety first - promote compliance and continuous improvement.

ECAM: Safeguarding Sites with Innovation

ECAM, a GardaWorld company, is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAM protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7.

It is the policy of ECAM to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAM complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAM not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.