Senior ServiceNow Security Administrator with BTP IAS-Remote

Senior ServiceNow Security Administrator with BTP IAS

Requirements:

ServiceNow Administration:

• ServiceNow Certified System Administrator (required)
• 3-7 years of hands-on ServiceNow administration experience in multi-instance environments (cloud and on-prem)
• Experience managing self-hosted ServiceNow instances (required)
• Experience managing Update Sets, configuration migration, and instance clone activities
• Strong understanding of user, group, and role administration, including security best practices
• Basic working knowledge of integration concepts, MID Servers, credentials, and secure connection principles
• Experience supporting customer onboarding for external API connectivity (setup only; not development)
• Familiarity with ITIL processes and ServiceNow governance standards
• ITIL Foundation certification (preferred)
• Experience with ServiceNow CMDB administration (preferred)
• Experience administering and maintaining an on-premise ServiceNow instance (preferred)
• Strong documentation and communication skills to support cross-team collaboration

Identity & Access Management (BTP IAS Security):

• Hands-on experience with SAP BTP Identity Authentication Service (IAS) and Identity Provisioning Service (IPS) (required)
• Experience managing identity and access within security boundary environments (e.g., IL4, IL5) (required)
• 3+ years of experience with identity federation, SSO, and enterprise authentication protocols (SAML, OAuth, OIDC)
• Strong knowledge of user lifecycle management, role-based access control (RBAC), and least-privilege principles
• Understanding of segregation of duties (SoD) concepts and access governance frameworks
• Experience with identity and access management (IAM) platforms (SAP IDM, BTP IAS/IPS, or similar)
• Deep understanding of security policies, standards, and compliance requirements in high-security environments
• Experience integrating enterprise applications with centralized identity services
• Knowledge of security compliance frameworks (NIST 800-53, FedRAMP, DoD IL5)

Preferred Certifications:

• Security+ or equivalent security certification
• SAP BTP certification
• ServiceNow Security Operations or other advanced ServiceNow certifications

Responsibilities:

ServiceNow Platform Administration:

• Perform daily administration and operational maintenance of ServiceNow instances (cloud and on-prem)
• Manage Update Sets to migrate configuration changes across instances
• Coordinate and perform system upgrades, patches, clones, and environment sync activities
• Manage user accounts, groups, roles, and permissions in alignment with governance and security policies
• Support customer onboarding for secure external API connectivity by:
• Ensure configuration alignment and synchronization between cloud-hosted and on-prem ServiceNow environments
• Support administration of CMDB data integrity where applicable
• Maintain accurate documentation of administrative procedures, update sets,

Work Experience:

• 3-7 years of experience as a ServiceNow Administrator
• 3+ years of hands-on experience with SAP BTP IAS/IPS administration and integration
• Proven experience managing self-hosted ServiceNow instances in high-security environments (IL4/IL5 or FedRAMP High)
• Proven experience managing Update Sets, configuration migration, and multi-instance synchronization
• Hands-on experience with user/role/group administration and security controls
• Experience supporting customers with secure API onboarding and access management
• Experience working with ITIL processes and platform governance
• Strong experience in user provisioning, role design, and enterprise access governance
• Experience integrating ServiceNow with external identity providers and SAP cloud platforms
• Experience with identity federation, SSO configuration, and authentication protocol implementation
• Demonstrated ability to work within DoD or Federal high-security environments
• Strong collaboration and communication skills, working effectively with both technical and non-technical stakeholders
• Experience supporting security audits, compliance reviews, and access certification campaigns