Pool Attendant, Part-Time

Member Services Agent

You are outgoing and have a welcoming personality. You aspire to be a Member Services Agent who is responsible for welcoming guests to the Grey Oaks Country Club pool, responding to all guest requests, assisting guests and Food and Beverage service with any reservations and/or requests guests require. You are excited to be responsible for exceeding Member and guest expectations and proactively seek opportunities to enhance Member and guest satisfaction through positive interactive skills. At Grey Oaks, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the Club and that all will adhere to our core values.

This position reports to: Recreation Manager

About Grey Oaks Country Club

Recognized as one of Florida's premier private clubs, Grey Oaks Country Club opened in 1993 and encompasses the Grey Oaks and Estuary communities, featuring 54 holes of championship golf and exceptional lifestyle amenities. Our Facilities Include:

• 63,000-square-foot East Clubhouse
• Décor enhancements planned for 2026 and beyond
• Newly renovated 12,000-square-foot Golf Pro Shop (2025)
• Golf Performance Center featuring InRange technology
• 10 Har-Tru tennis courts
• 8 pickleball courts with dedicated pavilion
• Recently renovated 30,000-square-foot Wellness Center and Sports Complex (2024)
• Pool Café featuring indoor and outdoor dining overlooking a resort-style pool
• Estuary Clubhouse with dining, golf shop, and locker facilities, scheduled for renovation in 2028

With more than 350 team members, Grey Oaks has earned the prestigious Platinum Club of America designation multiple times and is widely recognized as a destination for hospitality excellence and professional development. Located in beautiful Naples, Florida, Grey Oaks is dedicated to creating exceptional experiences for members and guests every day.

Requirements

• Maintain complete knowledge of Grey Oaks Country Club features, services, events, amenities, location and hours of operation.
• Complete daily setup of areas, escort guests and assist them with their service requests throughout the day and complete pool turndown services.
• Takes orders of food and beverage in an accurate and timely manner, places the order in the POS and delivers orders in a timely manner.
• Keeps pool deck and Cabanas free of debris and clean.
• Maintain and organize the pool furniture, tables, etc
• Anticipate and deliver guests requests effectively.
• Process charges and payment settlements.
• Maintain cleanliness and tidiness of the pool deck and entire property areas.
• Ensure all Grey Oaks core values and property and department standards are implemented and applied.
• Communicate all safety and repairs needs to the appropriate department or member of management.
• Other duties as assigned.

Qualifications/Experience:

• At least six (6) months of customer service experience.
• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Experience working in a club or resort pool environment.
• Previous experience in a large, luxury club or resort setting.

Compensation & Benefits:

Grey Oaks has an attractive compensation, benefits program, 401k plan with a generous matching contribution, a great work environment and the opportunity to work and learn from some of the best in the industry.