Intraday Real-Time Workforce Optimization Specialist
PTR Global
PTR Global in Rhode Island is seeking a Workforce Management Real-Time Specialist to provide real-time and intraday management of contact center agents and queues. This role ensures service levels are met and staffing adapts to forecasted call volumes. You will monitor adherence, recommend schedule changes, work with vendor partners, and communicate daily summaries to operations leadership to optimize efficiency and customer satisfaction. #J-18808-Ljbffr PTR Global
Vacancy posted 3 days ago
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