Director of Loss Prevention

Description

Who We Are

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Louisville Marriott Downtown is one of Louisville, Kentucky's premier full-service Marriott hotel properties — a large-scale, high-profile hotel located in the heart of downtown Louisville, steps from the Kentucky International Convention Center, Fourth Street Live, and the city's most vibrant entertainment and business corridors. As a major convention and event hotel serving thousands of guests annually, the Louisville Marriott Downtown demands experienced, proactive security and loss prevention leadership to protect guests, associates, and hotel assets at the highest level.

We are hiring a Director of Loss Prevention to lead the safety, security, and loss prevention function at the Louisville Marriott Downtown. This is a senior hotel security leadership role in Louisville, Kentucky for an experienced loss prevention professional who brings a strategic mindset, a background in law enforcement or hotel security management, and the leadership skills to develop a high-performing Loss Prevention department at a large-scale downtown Louisville Marriott property. If you're a Director of Loss Prevention, Loss Prevention Manager, hotel security director, or law enforcement professional looking to transition into hotel loss prevention director jobs in Louisville, KY or hospitality security leadership roles at a full-service Marriott hotel, we want to hear from you.

What You'll Do

• Oversee all Loss Prevention department operations at the Louisville Marriott Downtown — ensuring proper, effective, and professional response to all security and safety-related incidents across this large-scale downtown Louisville hotel property
• Develop and implement proactive strategies that positively impact loss prevention outcomes, protect hotel assets, and enhance the safety and satisfaction of guests and associates at the Louisville Marriott Downtown
• Analyze major areas of shrinkage and loss opportunity using current reporting tools — identifying and recommending affordable, effective loss prevention software programs to streamline detection and reporting processes
• Develop and oversee all hotel loss prevention operations — including loss prevention reporting, incident detection, and the conduct of investigations in full accordance with White Lodging corporate policy and Marriott brand standards
• Design, implement, and maintain control of all hotel loss prevention policies — ensuring they are current, effective, and consistently enforced across all departments of this full-service Louisville Marriott property
• Partner with hotel leadership and department managers across all divisions to identify opportunities to reduce loss, protect hotel assets, and enhance guest safety and satisfaction
• Develop and deliver loss prevention and safety training programs for all levels of hotel personnel — building awareness, compliance, and a proactive safety culture throughout the Louisville Marriott Downtown
• Partner with hotel senior leadership, Human Resources, and department managers to conduct investigations, operational assessments, and develop action plans that address safety and loss prevention issues
• Implement and maintain hotel loss prevention technologies — including intrusion and fire alarm systems, CCTV systems, and electronic locking systems — ensuring all systems are operational and compliant with Marriott brand and White Lodging standards
• Implement, train, and certify hotel management in the Manager on Duty (MOD) process — and serve as Manager on Duty when assigned at the Louisville Marriott Downtown
• Manage lost and found operations, property loss investigations, injury investigations, and detailed incident report writing in accordance with hotel, Marriott brand, and White Lodging standards
• Implement fire drills, conduct monthly safety meetings, and maintain ongoing compliance with all hotel safety and security requirements at this high-volume Louisville, Kentucky hotel property

What You'll Bring

• Previous experience in law enforcement, hotel loss prevention, or hospitality security management — required; prior Director of Loss Prevention, Loss Prevention Manager, or hotel security director experience at a full-service or large-scale Marriott-brand hotel strongly preferred
• Bachelor's degree in Business, Criminal Justice, Hospitality Management, or a related field — required
• Familiarity with progressive loss prevention strategies, hotel security systems, and safety best practices in a full-service hotel or large-scale convention hotel environment — experience in the Louisville, Kentucky market a plus
• Formalized interview and interrogation training — required; experience conducting workplace investigations, property loss investigations, and injury investigations in a hotel setting strongly preferred
• Working knowledge of OSHA policies, Marriott brand security standards, hotel safety compliance requirements, and fire safety protocols
• Strong problem-solving and decision-making skills — with the ability to use logical and analytical methods to resolve complex security and safety situations with effective, guest-sensitive solutions in a high-volume downtown Louisville hotel environment
• Proven ability to build constructive and effective relationships with a diverse group of hotel department leaders — influencing at all levels of the Louisville Marriott Downtown organization to drive safety and loss prevention outcomes
• Strong planning, priority-setting, and organizational skills — with the ability to set objectives, manage a Loss Prevention department, and meet and exceed safety and security performance expectations at a large-scale Marriott property
• Excellent written and verbal communication skills — with the ability to produce detailed incident reports and deliver effective safety training across all hotel personnel levels
• Core competencies: Judgment and Decision Making, Integrity, Stress Management, Independence, Resourcefulness, Adaptability, Team Building, Communication, and Energy
• Physical ability to stand and be on your feet for extended periods — up to 8 hours or more during a shift — and to handle stressful situations involving hotel guests and associates with composure and professionalism

What You Can Look Forward To

• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Full-time associates also receive:
  • Medical, dental, and vision insurance — starting day 1
  • Life and disability insurance
  • Paid parental leave
  • Employee Assistance Program (EAP)

White Lodging is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, disability, or veteran status. #KY150