Senior Technical Escalations & Incident Manager

Outreach is seeking a Staff Technical Escalations Manager in the Seattle area. You will own high-impact customer escalations, coordinate across Product, Engineering, Success, and Support, and ensure clear ownership, timelines, and communication. You will lead the Incident Management Program, run weekly reviews, and drive long-term risk reduction through structured post-mortems and durable process improvements. Periodic on-call may be required. #J-18808-Ljbffr Socket.dev