Customer Service Representative II
$43.2k - $59.4kFull-time
Baxter
Baxter seeks a Customer Service Representative II to serve as the primary contact for customer inquiries across multiple channels. The role involves processing orders, resolving complaints, and collaborating with cross-functional teams to ensure customer satisfaction in a healthcare-focused environment.
Responsibilities
- Serve as primary contact for customer inquiries via phone, email, fax, and chat
- Process customer orders accurately and efficiently while maintaining service quality
- Resolve customer complaints and issues, escalating complex concerns appropriately
- Partner with Sales, Operations, Supply Chain, and Finance teams on customer needs
- Maintain detailed records of interactions and meet customer satisfaction KPIs
Requirements
- High school diploma or equivalent
- 3+ years customer service or customer-facing experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office applications
- Problem-solving and conflict-resolution abilities
- Experience with healthcare or life sciences industry preferred
- CRM or ERP system experience such as SAP or JD Edwards
Compensation: $43,200-$59,400 base annually
Vacancy posted 1 day ago
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