IT Manager

Description

JOB OVERVIEW:

Responsible for providing technical support for various computer systems and software applications in use throughout the hotel. This includes but is not limited to problem determination and trouble shooting networking and personal computer software and hardware. This position also provides support for Systems Operator whenever necessary.

REPORTS TO: Director of IT

SUPERVISES: Information Technology throughout hotel.

WORK ENVIRONMENT:

Computer Room.

Job involves working:

• under variable noise levels
• indoors
• around fumes and/or odor

KEY RELATIONSHIPS:

Internal: IT Staff, Accounting staff, Department Managers, Executive Committee Members, Sales staff, Catering, Reservations and Front Desk staff.

External: Vendors, Guests, Belz Enterprises IT staff, Corporate staff, other Peabody Hotels' staff.
ESSENTIAL JOB FUNCTIONS

1. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate associates' needs, respond promptly and acknowledge all associates, however busy and whatever time of day.
4. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
5. Maintain complete knowledge of computer equipment.
6. Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
7. Answer telephone according to Peabody Service Excellence®
8. Maintain all network documentation to include all hardware, cabling, software and security.
9. Diagnose and troubleshoot hardware and software problems.
10. Follow up on problem resolutions with associates and vendors.
11. Install upgrades and updates to network software.
12. Install new or replacement computer equipment.
13. Maintain computer equipment and monitors systems with regard to performance.
14. Assist management staff with special projects.
15. Execute all regularly scheduled operations jobs.

SECONDARY JOB FUNCTIONS

1. Assist Director with all trouble shooting calls from departments
2. Work with all departments on education needs for different systems

Requirements

QUALIFICATIONS

Essential:

1. High School Graduate
2. Compute accurate mathematical calculations.
3. Project Management Skills
4. Fluency in English, both verbal and written.
5. Ability to:

• • perform job functions with attention to detail, speed and accuracy.
  • prioritize and organize.
  • be a clear thinker, remaining calm and resolving problems using good judgment.
  • follow directions thoroughly.
  • understand guests' service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest and associate information and pertinent hotel data.
  • satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
  • maintain regular and punctual attendance.
  • adhere to Peabody grooming standards.
  • exemplify Peabody Service Excellence®.

Desirable:

1. College degree in Computer Science.
2. 2 years computer networking experience.
3. Certification of previous training in computers.
4. Experience with major software applications.
5. Previous guest relations training.
6. Be familiar with Oracle's Opera PMS.
7. Familiar with implementing large scale application solutions to an entire workforce.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting up to 100
2. Endure various physical movements throughout the work areas.
3. Reach up to 78

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.