Guest Service Representative, Full Time

Guest Service Representative

King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Guest Service Representative to share the aloha spirit and strive to create a memorable guest experience. Brief summary of job: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures. Essential functions and responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to guests.
• Communicate effectively with guests and fellow team members.
• Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
• Anticipate and respond to guest needs.
• Handle all aspects of guest registration, which can include: expediting the check-in/check-out process; following hotel rate structures, discounts, and selling strategies; issuing room keys; informing guests about hotel features and amenities, as well as local attractions; and satisfying special requests whenever possible.
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• Maintain and understand special guest programs and franchise related programs.
• Find solutions quickly, and confidently address and resolve guest concerns.
• Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary.
• Answer phones according to service standards and within 3 rings.
• Full understanding of the Front Desk system for all guest services.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Knowledge/Education/Experience: Proficient in Microsoft applications. One (1) year experience front office experience preferred. Ability to speak Japanese a plus. Ability to speak multiple languages preferred. High school graduate desirable.

Skills/Abilities/Other Requirements: Must be able to communicate in English with guests, management and team members to their understanding. Ability to provide legible written communications. Ability to compute basic mathematical calculations. Ability to prioritize, organize and make good judgments. Dependable.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position and may include: Pay, Healthcare & Financial Security Competitive Pay Retirement Plans: Attractive pension and 401k programs featuring employer match options. Medical Insurance: Choice of packages via UHA or Kaiser Medical. Dental Insurance: Dental coverage option provided through HDS. Paid Insurance: Free Life Insurance and Temporary Disability Insurance (TDI) fully covered. Reward & Recognition: Programs honoring performance with incentives and awards. Commute & Out-of-Pocket Savings Transit Access: Direct front-door access to fare-free Hele-On Bus route. Free Parking: On-site hotel employee parking lot access during every shift worked. EV Charging: Free access to on-property electric vehicle charging docks while working. Uniform & Apparel Care: Free on-property uniform laundering for all staff. Dry cleaning allowances for non-uniform roles. Travel, Lodging & Paid Time Off Marriott Explore: Deeply discounted hotel rooms across 7,000+ global properties. Local Marriott Staycations: Exclusive employee rates at 40+ Hawai?i Marriott hotel locations. Friends & Family: Share Marriott lodging discounts worldwide for your inner circle. Vacation Ownership: Special discount options on premier portfolios via Marriott Vacations Worldwide. Paid Time Off: Paid company holidays with generous vacation, sick leave, and a paid day off on your birthday. Food & Lifestyle Discounts Daily Shift Meals: Free hot meal during every shift, curated by the Culinary ??hana. Global Dining: 20% discount on food, beverages, and room service at properties worldwide. On-Property Savings: Employee discounts across on-site retail shops and spa services. Career Growth Professional Growth: Advance your career with specialized skill-building and training platforms by Marriott Global Source (MGS). Internal Promotion Tracks: Clear pathways and leadership opportunities to elevate your career.