Community Manager (LIHTC) - Fort Chaplin Apartments

Job Title: Community Manager – LIHTC & PBS8 Experience Required Supervisor: Senior Community Manager/Portfolio Manager/VP of Community Operations FLSA Status: Exempt (Salary)

JOB SUMMARY

Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operating the community within the financial guidelines and approved budget. Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5‑day notices (Pay or Quits) and evictions. Required to work one weekend a month, preferably the first weekend of the month. Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move‑out. Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping. Knowledge of Fair Housing Laws. Responsible for the interviewing, hiring and on‑boarding of all community team members. Order maintenance uniforms and ID badges. Ensure a professional appearance and behavior at all times for self and community team members. Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the office staff. Responsible for the thorough knowledge, implementation and enforcement of all policies and procedures of the company ensuring that all personnel in all departments are operating within those regulations. Responsible for the leasing of the community through supervision of the office and leasing personnel ensuring that all sales techniques and methods required by the company are being used effectively and in a professional manner. Approve and submit all invoices for payment through Nexus. Ensure that all personnel respond to resident requests or complaints in a timely, efficient and courteous manner. Generate and analyze various reports such as Leasing Trends, Financial Performance and Projections, and Occupancy Verifications. Implement, design and maintain a resident retention program, such as a resident referral program or social activities. Ensure that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times. Report any unusual extraordinary circumstances regarding the residents or the community. Seek educational opportunities and self‑improvement for personal growth and development.

SUPERVISORY RESPONSIBILITIES

Directly supervises one or more team members in the office and/or maintenance teams, carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training team members; planning, assigning and directing work; appraising performance, rewarding and disciplining team members; addressing complaints and resolving problems.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience. LIHTC & PBS8 Experience Required. COMMUNICATION AND PRESENTATION SKILLS: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to prepare reports and business correspondence. Effectively present information and respond to questions from managers, residents, customers and the general public. Effectively present information in one‑on‑one and small group situations to customers, clients and other team members. LEADERSHIP and STAFF DEVELOPMENT: Experience in managing a diverse workforce. Ability to manage conflict, provide direction, and drive business results by managing the performance of staff members. ANALYTICAL and MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Calculate figures such as discounts, interest, commissions, proportions, percentages and apply them to practical situations. Work with mathematical concepts such as probability and statistical inference. Analyze basic operating statements and identify unusual operating trends, ratios and variances. PROBLEM SOLVING SKILLS: Ability to make and implement decisions under conditions of risk and/or uncertainty. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, DESIGNATIONS: Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended. Fair Housing must be completed within 1 day of hire. Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire. PHYSICAL DEMANDS: Use hands to finger, handle or feel and talk or hear. Stand, walk and sit regularly. Reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl occasionally. Lift up to 10 pounds occasionally. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. CORPORATE INTEGRITY: All team members in all positions are expected to act professionally at all times, treat others with respect, value diversity, support team/community goals, and follow company policies and procedures. Foster company core values. Franklin Group is an Equal Opportunity Employer. #J-18808-Ljbffr FG Companies, LLC