Manager, Sales Operations

Manager, Sales Operations

The Sales Operations Manager will play a key role in strengthening the systems, processes, and governance that support a global sales organization. This individual contributor position focuses on ensuring accurate sales data, reliable reporting, effective incentive administration, and consistent CRM operations. You will provide actionable insights to support executive decision-making while maintaining the integrity of sales processes and compensation records. The role also oversees sales skills assessments and training programs, helping teams develop the capabilities needed to achieve business goals. Working closely with Sales, Finance, HR, and senior leadership, you will identify opportunities to improve operational efficiency through process standardization and automation. This is an opportunity to make a measurable impact in a fast-paced, technology-driven global environment.

Accountabilities:

• CRM and user administration: Manage access requests and user permissions for Dynamics 365 CRM, validate role specifications and business unit alignment, and assign industry-specific account codes for new accounts.
• Sales opportunity governance: Review and validate opportunities moving to Closed/Won, ensuring all required award documentation is complete and compliant with established processes.
• Sales incentive administration: Coordinate quarterly Sales Incentive Plan (SIP) schedules, communicate payout timelines and claim criteria, and validate supporting documentation for incentive installments.
• Compensation reporting and approvals: Prepare, audit, and maintain quarterly compensation tracker reports using CRM data; obtain required approvals from Segment VPs and support HR in validating Sales Management by Objectives (MBO) achievement data.
• Executive reporting and analysis: Deliver month-end reporting, including forecast wins, live funnel, win/loss results, and Khalix system updates. Consolidate and distribute monthly global and segment management reporting packages with supporting documentation.
• Sales planning and systems improvement: Coordinate the annual sales quota process, provide segment targets to HR, and lead continuous improvement initiatives across Dynamics 365 and Salesforce CRM platforms.
• Training and development: Administer sales and account team skills assessments, analyze results, recommend training plans, and coordinate the annual sales training program and associated budget.
• Vendor and tool management: Manage relationships with training partners, support annual contract renewals, and oversee access to sales and account management tools, including Dynamics CRM, Challenger, SOS, ZoomInfo, and LinkedIn Sales Navigator.
• Governance and operational excellence: Maintain data integrity, support corporate policies and audit requirements, and identify opportunities to streamline manual reporting and operational processes through standardization and automation.

Requirements:

• 8+ years of multidisciplinary experience in business management, sales, finance, marketing, process engineering, or project/program management, preferably within the high-tech industry.
• Bachelor's degree in Business, Engineering, or a related field, or an equivalent combination of education and professional experience.
• Hands-on experience with CRM platforms, particularly Microsoft Dynamics 365 and Salesforce.
• Strong understanding of sales operations, incentive compensation processes, sales performance tracking, and reporting governance.
• Demonstrated ability to manage incentive schedules, validate sales achievement criteria, audit supporting documentation, and maintain complex spreadsheet trackers.
• Experience preparing management reports, analyzing sales data, and translating information into insights that support business decisions.
• Familiarity with quality management standards such as ISO 9001:2008 or TL 9000, corporate records retention procedures, and Environmental Health and Safety guidelines.
• Experience administering skills assessments and coordinating employee training programs.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with Sales teams, Customer General Managers, Segment Vice Presidents, HR, and other stakeholders.
• Proven continuous-improvement mindset, including experience identifying process bottlenecks and improving workflows through redesign, standardization, or automation.
• Strong organizational skills, attention to detail, and the ability to manage multiple deadlines and priorities.
• Comfortable working in a computer-based office environment, with sustained focus on detailed data and frequent use of data-entry and reporting tools.
• Occasional overnight travel may be required.

Benefits:

• Estimated annual compensation range: $109,000–$145,000, including base salary and target short-term incentive compensation.
• Comprehensive benefits package offered in addition to the stated compensation range.
• Remote work arrangement within Canada.
• Opportunity to work with global sales teams and senior business leaders in a technology-focused environment.
• Opportunity to contribute to sales process improvements, operational governance, and strategic business decision support.
• Inclusive and accessible workplace, with accommodations available throughout the recruitment process.