Information & Assistance Officer

Job Description and Duties

Under the general direction of the Presiding Workers' Compensation Judge and the Supervising Workers' Compensation Consultant, the Workers’ Compensation Consultant (WCC) assists parties, whether represented by counsel or not, by providing general public information concerning workers’ compensation benefits and procedures.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: 

You will find additional information about the job in the .

Working Conditions

This job is located at:
2550 Mariposa Mall, Suite 4078
Fresno, CA 93721

The incumbent will work 40 hours per week in an office setting equipped with standard office equipment. Air conditioned, in a high-rise building with elevator access, cubicle with natural and artificial lighting.

Once formal training has concluded, part time telework may be offered upon approval by the supervisor and consistent with DIR's Telework Policy

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of principles, practices and procedures of the California Workers’ Compensation System and Appeals Board.

• Knowledge of Workers’ Compensation Laws of California (Labor Code), regulations, and leading court decisions relating to workers’ compensation coverage, insurance, rights to benefits, rules of practice.

• Knowledge of Workers’ compensation claims adjusting.

• Knowledge of the schedule of rating of permanent impairment under the American Medical Association (AMA) Guides, 5th edition.

• Knowledge of medical and anatomical terminology; Medical Treatment Utilization Schedule (MTUS) or other evidenced-based medical treatment guidelines.

• Knowledge of Microsoft Word, Excel, Outlook and other software applications.

• Knowledge of forms used at the Workers’ Compensation Appeals Board.

• Knowledge of the purpose of the Workers’ compensation Appeals Board and Division of Workers’ Compensation.

• Collecting, analyzing and organizing documents and information.

• Time management including assignment completion and attention to details.

• Oral communication and effective writing skills including spelling and grammar.

• Quality customer service including dealing with frustrated and angry individuals.

• Basic Arithmetic.

• Effective listening skills.

• Patience.

• Ability to interpret, analyze, and summarize written documents including medical reports, fact situations, and workers’ compensation laws and rules.

• Ability to communicate effectively including using simple terminology whenever possible, orally and in writing, in explaining technical or legal matters.

• Ability to analyze, organize and prioritize work according to the situation, work well under pressure, meet deadlines and prepare clear, complete and concise reports.

• Ability to maintain effective interpersonal relationships including dealing with angry and frustrated individuals with professional composure and demeanor.

• Ability to apply appropriate statutes, procedures and regulations in mediating issues in dispute and issuing recommendations.

• Ability to learn computer system/software currently in use by the Division.

• Ability to work in a busy office environment for an eight-hour work day.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

• Health, dental, and vision benefits

• Paid sick and vacation

• California State holiday pay

• 401 (k) and 457 plans

• Retirement (CalPERS)

• Employee Assistance Program (EAP)

• Public Transit Subsidy

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at View phone number on us.fitly.work.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.