Medical Spa Assistant / Client Experience & Facility Care

Job Description Job Description ✨ Join a Premier Concierge Medical Practice Please read this listing carefully all the way through. Failure to follow the application instructions at the bottom of this post will result in your application not being considered. Majestic MD Spa is a boutique, physician-led regenerative wellness practice in Monterey, CA. We are seeking a polished, dependable, and detail-oriented Medical Spa Operations Assistant to support both the client experience and the daily cleanliness, organization, and flow of our practice. This is a hands-on role. A significant part of this position involves cleaning, sanitizing, resetting rooms, laundry, organizing supplies, maintaining restrooms, and keeping the entire practice looking immaculate at all times. We are not hiring a professional cleaning company, so this person must take real pride in keeping a luxury environment spotless, calm, and welcoming. This is also a client-facing position. The right candidate will be warm, professional, service-minded, and comfortable helping clients before, during, and after services, including wellness therapies such as hyperbaric oxygen therapy. We are looking for a reliable self-starter with strong attention to detail. Experience in hospitality, spa, wellness, medical, luxury retail, housekeeping, or high-end service environments is preferred. We are not looking for a manager . We are looking for someone who is willing to roll up their sleeves, support the team, and help create an exceptional client experience from the front door to the treatment room. Key Responsibilities Client Experience & Practice Support * Provide warm, concierge-level service to clients * Support client flow, scheduling, check-ins, and overall practice operations * Assist clients before, during, and after services, including hyperbaric oxygen therapy * Communicate with clients in a polished, professional, and service-oriented manner * Support follow-ups, client communications, and retention touchpoints when appropriate * Anticipate client and team needs without waiting to be asked * Contribute to a calm, refined, and high-touch client experience * Help the team maintain a smooth, organized, and professional daily flow Facility Care, Cleaning & Organization * Maintain a clean, fresh, polished, luxury-level environment throughout the entire practice * Keep treatment rooms spotless, organized, fully stocked, and prepared for services * Maintain cleanliness of all client-facing and shared spaces, including reception, hallways, restrooms, common areas, and back-of-house spaces * Monitor the practice throughout the day and promptly address anything that looks cluttered, untidy, or out of place * Clean, sanitize, and reset treatment rooms before and after each client visit * Wipe down surfaces, counters, chairs, handles, equipment areas, and other high-touch areas throughout the day * Handle all laundry needs, including removing, washing, drying, folding, and restocking linens, towels, robes, and related items * Check and refresh restrooms throughout the day, including restocking toilet paper, paper towels, soap, and other essentials * Sweep, vacuum, and mop floors at the end of each day * Empty trash and replace liners as needed * Restock supplies in treatment rooms, restrooms, and common areas * Organize cabinets, storage areas, supply closets, laundry areas, and back-of-house spaces * Clean and sanitize toilets weekly, or more often as needed * Take ownership of daily facility upkeep, since the practice is not using a professional cleaning company The ideal candidate: * Takes pride in cleanliness, order, and presentation * Is comfortable with hands-on cleaning and facility upkeep as a core part of the role * Has excellent customer service skills and a polished professional presence * Is dependable, punctual, proactive, and trustworthy * Is detail-oriented and notices what needs to be done * Enjoys supporting a small, high-performing team * Is comfortable in a boutique medical or wellness environment * Has experience in hospitality, spa, medical, housekeeping, luxury retail, or service-based businesses * Is open-minded and interested in innovative wellness therapies * Can stay calm, professional, and positive in a fast-paced setting * Understands that no task is "beneath them" when it contributes to the client experience Qualifications * Prior experience in hospitality, spa, medical, wellness, housekeeping, luxury retail, or customer service preferred * Strong attention to detail required * Excellent communication and professional demeanor required * Must be comfortable cleaning, organizing, restocking, laundry, room resets, floors, and restroom upkeep * Must be able to stand, walk, bend, lift light supplies/laundry, and stay active throughout the shift * Must be reliable, punctual, and comfortable working independently * Must be available for some evenings and weekends based on client demand Compensation & Benefits * Competitive hourly pay based on experience * Commission and bonus opportunities when applicable * Paid time off and holidays * Growth opportunities within a forward-thinking concierge medical practice * Supportive, professional, and refined work environment Schedule Expectations This position may include evenings and weekends to meet client demand. Schedules are planned in advance. Why Join Us? Majestic MD Spa is a boutique, physician-led regenerative wellness practice focused on delivering personalized, concierge-level care in a refined setting. Every detail matters here — from the way clients are greeted to the cleanliness of the rooms, floors, restrooms, and the calm, polished feel of the space. This is a great opportunity for someone who enjoys service, organization, wellness, and creating a beautiful environment where clients feel genuinely cared for.