Operations Supervisor

Location: Sacramento Region (Arden, Midtown, Folsom) Pay: $19–$21 per hour + monthly performance bonus $100-$500 a month Hours: 32–38 hours per week THIS IS A CAREER LAUNCHPAD — NOT JUST A JOB Active Bodywork is in an aggressive growth phase. The right person in this role has a direct path to senior leadership as we expand. We promote from within — if you deliver results, this company will grow around you. ABOUT ACTIVE BODYWORK Active Bodywork is a leading sports massage and therapeutic bodywork company helping people move, feel, and perform at their best. With three thriving locations across the Sacramento region — Arden, Midtown, and Folsom — our team is known for professionalism, integrity, and real results. We are growing fast and building the team that will take us there. Every person we hire is part of something bigger — and the ones who show up with the right mindset and drive will grow with us. THE ROLE As Operations Supervisor, you are the engine that keeps Active Bodywork running at its best. You will coach and lead the front desk team, drive Recovery Pass membership sales, ensure every client has an exceptional experience, and keep daily operations tight across locations. This is a hands-on, high-energy role built for someone who thrives on accountability, variety, and results. If you are the type of person who sees what needs to be done and does it — this role was made for you. KEY RESPONSIBILITIES Client Experience & Front Desk Leadership Set the tone for every client interaction — be the energy the team follows Train and coach front desk staff on communication, membership sales, and service standards Ensure every client is greeted warmly, checked in efficiently, and rebooked before they leave Handle client concerns promptly and professionally Membership Growth & Retention Drive Recovery Pass membership sign-ups — your monthly bonus is directly tied to results Lead by example on membership conversations and coach the team to do the same Track membership metrics daily and identify opportunities to improve conversion Support outreach campaigns and follow up with lapsed members Daily Operations Oversee day-to-day operations — opening procedures, during-day standards, and closing Assist with scheduling, SOAP note compliance, and time-off coordination Keep the location stocked, clean, and running to ABW standards at all times Assist with cash handling, daily close-out, and reporting Build a culture of accountability, energy, and pride in the work Assist with staff performance check-ins and 1-on-1s Recognize team wins and celebrate people who go above and beyond Be a reliable, consistent presence the team counts on WHAT WE'RE LOOKING FOR Must Have: 1–2+ years in a customer-facing leadership or supervisory role Proven ability to hold yourself and others accountable Strong communication skills — written, verbal, and in person Highly organized and detail-oriented — nothing falls through the cracks Self-motivated — you don't wait to be told what needs doing Positive, high-energy presence that lifts the people around you Bonus Points: Experience in wellness, fitness, or healthcare Familiarity with Mindbody or similar scheduling software Experience with membership or subscription sales Background in hospitality or service-driven environments Passion for health, wellness, and active lifestyles COMPENSATION & SCHEDULE Monthly Bonus: Performance bonus tied to Recovery Pass membership sales $100-$500 Hours: 32–38 hours per week Schedule: Varied shifts including some weekends Locations: Primary location assigned with occasional cross-location support Growth: Direct path to Operations Manager for high performers WHY ACTIVE BODYWORK Real career growth — we promote from within Work in wellness — a fast-growing industry that's here to stay Base pay plus a monthly bonus tied directly to your results Collaborative team built on performance, care, and doing things right Real leadership development and responsibility from day one Be part of building something — not just maintaining it Active Bodywork is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment where every team member can thrive. #J-18808-Ljbffr Active Bodywork