Help Desk Manager

Help Desk Manager Progreen lawn and landscape is seeking a highly motivated and experienced Help Desk Manager to oversee our team of help desk technicians in Montgomery, TX. Compensation: Competitive salary based on experience and qualifications with potential for bonuses and benefits. Position Summary In this role, you will supervise and support our help desk operations, ensuring that technical issues are resolved efficiently and effectively to maintain high levels of customer satisfaction. Key Responsibilities Oversee the day-to-day operations of the help desk team, including managing work schedules, performance evaluations, and training Monitor help desk ticketing system and ensure timely resolution of customer technical issues Identify and implement improvements to streamline help desk processes and increase efficiency Serve as the first point of contact for escalations and complex technical issues Supervise and mentor help desk staff, providing coaching and development opportunities Maintain knowledge of industry standards and best practices to continuously improve service delivery Collaborate with other departments to ensure that technical issues are resolved in a timely manner Prepare and present reports on help desk performance and customer feedback to management Manage equipment inventory, software licenses, and maintenance contracts for help desk team Stay updated on new technologies and tools that can enhance help desk operations Qualifications Bachelor's degree in computer science, information technology, or a related field Minimum of 3 years of experience in a help desk management role Proven experience in managing and supervising a team of help desk technicians Strong knowledge of help desk software, ticketing systems, and remote desktop tools Excellent communication and interpersonal skills, with the ability to liaise with customers and internal teams Strong leadership and problem-solving skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Experience in developing and implementing help desk processes and procedures Flexibility to work extended hours and weekends if necessary Employment Type Full-Time Salary $47.00 per hour #J-18808-Ljbffr