Program Manager - Microentrepreneur Support Project - Bilingual English & Spanish

About This Opportunity

We encourage applications from candidates with diverse backgrounds and experiences. If you're passionate about our mission and have relevant skills, we want to hear from you.

Ariva seeks a Program Manager to lead our microentrepreneur support initiative in the Bronx. You'll oversee business development and financial counseling services, manage a team of 4-5 staff, and work directly with community members to help local entrepreneurs build sustainable businesses.

Position Description

Ariva seeks a dedicated Program Manager to lead a multi-year initiative supporting small business owners and microentrepreneurs in Bronx neighborhoods. This role offers the opportunity to make a meaningful impact by helping local micro-entrepreneurs and small business owners to develop successful businesses while strengthening economic opportunities in the Bronx. The Program Manager will also oversee Ariva’s personal consumer finance initiatives in those neighborhoods.

As part of our core leadership team, the Program Manager oversees comprehensive business development and financial counseling services and manages a team of 4-5 staff members.

The manager will be part of Ariva’s core leadership team, who, together, will shape and carry out our vision for a financially empowered Bronx community.

This is a full-time, in-person role, with an average schedule of approximately 45 hours per week. The position requires some evening and weekend availability to support community-based programs and events.

Responsibilities

The Program Manager has lead responsibility for all aspects of Ariva’s program services in the assigned projects. The Program Manager’s responsibilities include, but are not limited to:

Program Leadership

• Manage and supervise business development and financial counseling projects.
• Design and implement new and existing programs, including workshop and curriculum development.
• Lead business development workshops and provide individual consultations.
• Monitor performance to ensure projects are on target with project goals, aligned with Ariva’s mission and strategy, and compliant with funder, regulatory, and internal requirements.

Community Outreach & Partnership Development

• Conduct active community outreach and canvassing to identify and recruit program participants.
• Engage directly with residents, business owners, and entrepreneurs in targeted Bronx neighborhoods.
• Develop and maintain partnerships with public, private, and community service providers.
• Build relationships with residents, financial institutions, and community-based organizations.
• Integrate programs with Ariva's free tax preparation services.

Team Management & Operations

• Recruit, train, and supervise program staff.
• Participate in budget development, monitoring, and reporting.
• Oversee contract management and generate internal and external reports.
• Ensure all projects meet funder, regulatory, and internal requirements.

Core Competencies

• Minimum three years of experience working with entrepreneurs and small businesses through counseling, consulting, business operations, community development, teaching/training, or running your own business.
• At least one year of experience in supervision, project management, team coordination, or program leadership roles.
• Experience in small business start-up and development counseling and in employer education.
• Strong project management skills: ability to simultaneously manage multiple projects with varying goals, requirements, and timelines.
• Strong networking and outreach skills with the ability to engage community members and recruit program participants.
• Experience with community canvassing, street outreach, or similar client acquisition activities.
• Fluency in Spanish and English required to serve community members in their preferred language.
• A demonstrated commitment to and experience working with low-income people and in low-income communities.
• Must be very well-organized, with great attention to detail.
• Computer-literate; comfortable with data management, data entry, and reporting.
• Very strong written and verbal communication skills.
• Flexible, patient, with a sense of humor and a strong work ethic.

In addition to the above competencies, any of the additional skills and experience listed below are highly desirable:

• Bachelor’s degree in a related field
• Contract management experience
• Experience in financial counseling and adult education projects, and familiarity with consumer banking products
• Familiarity with Salesforce

Compensation & Benefits

• Salary: $65,000 - $75,000 annually, commensurate with experience
• Subsidized health and dental insurance
• Generous paid time off
• 401K retirement plan
• Additional employee benefits

Interested applicants should email their resume and cover letter to Melissa Toonkel at View email address on click.appcast.io. This posting will be open until filled.

Ariva Inc. is an Equal Opportunity Employer