Patient Experience Coordinator, Nursing Administration, Full-time Days, Clarksville

Job Summary Applies the nursing process to plan and manage the care of complex patients and programs in a comprehensive manner. Provides consultative services and actively seeks opportunities to collaborate with the health care team. Recognizes complex learning needs and consistently demonstrates effective patient and staff education. Demonstrates and role models effective communication to coordinate patient and family‑centered care. Facilitates appropriate follow‑up care and/or refers patients to the appropriate next level or site of care. Serves in an advocacy role on behalf of patients, families, staff, and caregivers to ensure safe, equitable healthcare provision. Ensures evidence‑based care and continuously monitors patient and program outcomes. Furthers professional growth by engaging in learning activities according to Board of Nursing standards. Key Responsibilities Collaborates with interdisciplinary team, attending physicians, families and other professionals to formulate and initiate specialty norms and maintain collaborative practice agreements. Utilizes advanced clinical knowledge to provide or guide safe and effective continuum of care. Collaborates in establishing the plan of care, coordinates and implements care delivery while anticipating patient care and program needs across the continuum. Analyzes comprehensive information pertinent to the patient's care and management to determine nursing diagnosis. Continually utilizes the nursing process to evaluate patient and program progress towards goals and applies appropriate interventions to ensure effective outcomes. Employs strategies to promote health and a safe and healthy environment. The responsibilities listed are a general overview of the position and additional duties may be assigned. Technical Capabilities Patient Assessment & Evaluation (Intermediate): Demonstrates mastery of patient assessments and evaluations in practical applications of a difficult nature. Conducts primary care patient interviews and physical examinations. Conducts inquiry with a thorough series of questions when patients state an ailment or complaint in order to accurately identify and elaborate on the problem. Possesses sufficient knowledge, training, and experience to role model and coach less experienced peers. Care Planning (Intermediate): Demonstrates ability to anticipate and plan for complex resource needs, identify discrete tasks, set priorities, schedule activities, meet deadlines, and organize work. Collaborates with members of the health care team to identify desired outcomes. Anticipates problems and obstacles before they arise. Able to adapt changes to patient care and area needs with minimal loss of disruption and loss of productivity. Develops creative ideas and takes innovative action to achieve planned goals and objectives. Possesses sufficient knowledge, training, and experience to role model and coach less experienced peers. Patient Education (Intermediate): Demonstrates mastery of patient education in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of providing patient health education services without requiring instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job. Evidence‑Based Practice (Advanced): Recognizes, implements, and evaluates practice changes based on published research. Demonstrates expertise in applying evidence‑based practices to challenging and complex situations. Core Accountabilities Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams. Position Qualifications Certifications: Licensed Registered Nurse – Licensure‑Others Work Experience: Relevant Work Experience Experience Level: 3 years Education: Bachelor's Benefits Affordable high‑quality health plan options Dental and/or vision plan 403(b) retirement plan Paid Time Off (flex PTO) Tuition reimbursement and adoption assistance (maximums applied) Short‑term and long‑term disability Subsidized backup childcare And many more… Ask us about our current inpatient nursing supplemental pay program! EEO Statement Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. #J-18808-Ljbffr Direct Jobs