Research Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Research Analyst

Location(s): San Francisco, CA
(Remote)

Job Summary
We are seeking an experienced Research Analyst to support the design, configuration, testing, and implementation of clinical research application systems. The role focuses on optimizing research workflows, improving system functionality, and supporting clinical research teams through effective configuration and troubleshooting of Epic research applications.

The ideal candidate will have strong knowledge of clinical workflows, Epic application configuration, research processes, and regulatory compliance requirements.

Responsibilities

• Optimize research operations by analyzing and refining clinical documentation, workflows, and system configurations to improve efficiency and usability for research teams.
• Investigate, document, and resolve research end-user issues by coordinating with technical teams to identify root causes and implement effective solutions.
• Design, configure, and maintain Epic features, including SmartForms, MyChart Recruitment Messages, and e-Consents, to support research and clinical workflow requirements.
• Configure and optimize Best Practice Advisories (BPAs), SmartSets, and OrderSets to improve research workflows and ensure accurate, efficient documentation.
• Troubleshoot and support Research Study Management and Enrollment interfaces in collaboration with technical teams to maintain seamless system integration.
• Identify potential risks in research-related processes and implement system-based solutions to protect workflow continuity and data integrity.
• Develop comprehensive test scenarios and execute system testing to validate functionality and ensure alignment with operational requirements.
• Prepare detailed functional specifications covering clinical processes, information flow, and risk and impact analysis.
• Provide ongoing customer service, application troubleshooting, maintenance, and user support.
• Collaborate with clinical research coordinators, clinicians, and other research stakeholders to customize application functionality and support effective system adoption.

Required Qualifications

• 3-5 years of related work experience in clinical applications, healthcare IT, or research application support.
• Epic Research certification.
• In-depth knowledge of clinical application design, development, implementation, maintenance, quality assurance, testing, and user support.
• Experience customizing Epic workflows, security templates, user workspaces, and dashboards to meet research-specific requirements.
• Strong analytical, problem-solving, documentation, and reporting skills.
• Ability to design and execute test scenarios, analyze system performance, and prepare detailed reports.
• Strong interpersonal and communication skills, with the ability to train and support users across clinical, operational, and technical teams.
• Excellent organizational and time-management skills, attention to detail, and the ability to manage competing priorities and meet deadlines.

Preferred Qualifications

• Epic Ambulatory certification.
• Advanced Epic build experience with:
  • SmartTexts templates and SmartTools
  • Doc Flowsheets
  • Order Transmittal
  • OrderSets and SmartSets
  • Workflow Engine Rules
  • Role, Menu, Activity, and Navigator configuration
  • MyChart Questionnaires
  • Preference Lists and Facility Structure
  • Oncology Research Studies
  • Reporting Workbench
  • Synopsis and Radar Dashboards
• Experience supporting clinical research workflows, research study management, enrollment interfaces, and regulatory compliance.
• Demonstrated ability to identify root causes, recommend practical solutions, improve system usability, and collaborate effectively with diverse stakeholders.

Professional Competencies

• Judgment: Applies sound decision-making, identifies root causes, thinks strategically, and prioritizes effectively.
• Communication: Communicates clearly and respectfully, listens actively, and remains composed in challenging situations.
• Impact: Focuses on results, takes ownership, and delivers reliable, timely outcomes.
• Innovation: Develops practical solutions, recommends improvements, simplifies complex processes, and adapts to changing requirements.

Additional Information

• Schedule: Monday-Friday, 8:00 AM-5:00 PM PST.
• Experience: 3-5 years of related work experience.
• Certification: Epic Research certification required; Epic Research and Ambulatory certifications preferred.
• Non-local candidates will be considered.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.