District Manager

Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Hospitality is not only in our name; it is the foundation upon which our company was built. Mazzone Hospitality originated over 30 years ago with a small restaurant in downtown Schenectady. Our commitment to customer service over the years has brought us to where we are today as the most prestigious hospitality company in upstate New York. We have two distinct divisions, On/Off premise catering and business dining. Although we are still family rooted, most recently in 2017 we took our company to the next level by partnering with Restaurant Associates, a division of Compass Group North America. Currently we operate within 18 different locations throughout the capital district, and have over 1,000 employees on our team. Nothing is too small when it comes to attention to details. The desire to provide exceptional service is the foundation upon which we will build your experience with us. Job Summary Mazzone Hospitality, a premier hospitality company within Compass Group, is seeking an experienced Director of Operations to provide strategic leadership across a portfolio of hospitality operations. This senior leadership role is responsible for driving operational excellence, financial performance, client satisfaction, and team engagement while ensuring exceptional guest experiences. What You'll Do Lead a portfolio of hospitality operations to achieve key performance indicators (KPIs) and company scorecard goals. Build and maintain strong relationships with clients, customers, associates, and senior leadership. Partner with executive leadership to develop business strategies, identify growth opportunities, and overcome operational challenges. Drive financial performance by developing budgets, forecasting results, managing profitability, and minimizing risk. Monitor client satisfaction, customer feedback, and associate engagement, implementing action plans for continuous improvement. Deliver company initiatives, communications, and operational priorities to regional teams and client partners. Develop, coach, and mentor high-performing leadership teams while fostering a culture of accountability, collaboration, and hospitality. Ensure operational audits, safety standards, quality assurance, and compliance with Compass Group and Mazzone Hospitality policies. Attend client meetings, community events, and key functions to strengthen partnerships and maintain visibility. Identify innovative solutions that enhance operational efficiency and support business growth. What We're Looking For Proven multi-unit operations leadership experience within hospitality, food service, catering, hotels, or related industries. Strong financial acumen with experience managing budgets, forecasts, P&L performance, and operational productivity. Exceptional relationship-building and communication skills with the ability to influence at all organizational levels. Demonstrated success leading, coaching, and developing high-performing teams. Excellent organizational, problem-solving, and decision-making abilities in fast-paced environments. Ability to interpret operational procedures, safety guidelines, and company policies while ensuring compliance. Professional, outgoing personality with a passion for hospitality and client service. Flexible schedule with the ability to work evenings, weekends, and holidays as business needs require. Reliable transportation and the ability to travel throughout the assigned portfolio. Ability to lift up to 50 pounds and stand for extended periods when supporting operations. Mazzone is a member of Compass Group USA Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Mazzone are offered many fantastic benefits. Medical Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland,or to be performed Remotely, Mazzone maintains a drug-free workplace. #J-18808-Ljbffr