Field IT Support Technician

Field IT Support Technician

At Dosanjh Family Automotive Retailing Group we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource, and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Employment Type: Full-Time

Pay Scale: $6500 to $7333.33 per month.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Life insurance w/AD&D Feature
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Employee Assistance Program
• Health Reimbursement Account
• Discounts on products and services
• Above average industry pay

Job Summary

We are seeking a skilled Field IT Support Technician to provide on-site and remote technical support for our automotive dealership clients across the Bay Area. The ideal candidate will have strong expertise in Phone Systems, Microsoft 365, Active Directory implementation, and PC/printer configuration. This role requires travel to multiple dealership locations to troubleshoot, maintain, and optimize IT systems.

Key Responsibilities

• Network Support: Install, configure, and troubleshoot wired/wireless networks, switches, routers, and firewalls.
• Microsoft 365 Administration: Manage user accounts, licenses, Exchange Online, SharePoint, and Teams.
• Active Directory Management: Implement and maintain AD, group policies, DNS, DHCP, and domain services.
• PC & Printer Setup: Configure, deploy, and troubleshoot desktops, laptops, printers, and peripherals.
• On-Site & Remote Support: Provide timely resolution for hardware, software, and connectivity issues.
• Security & Compliance: Ensure systems are patched, secure, and compliant with dealership IT policies.
• Documentation: Maintain accurate records of configurations, issues, and resolutions.
• Client Communication: Liaise with dealership staff to understand needs and provide training when necessary.

Required Skills & Qualifications

• 3+ years of hands-on IT support experience (field support preferred).
• Must have phone system experience (Ring Central, Emetrotel etc) This will be an ongoing implementation and monitoring of our phone system.
• Strong knowledge of TCP/IP, VLANs, VPN, and network troubleshooting.
• Proficiency in Microsoft 365 administration (user management, Exchange, Azure AD).
• Experience with Active Directory, Group Policy, and Windows Server.
• Ability to image, configure, and troubleshoot Windows PCs and printers.
• Familiarity with basic cybersecurity practices (firewalls, antivirus, updates).
• Valid driver's license and willingness to travel to client sites daily.
• Excellent problem-solving and customer service skills.

Preferred Qualifications

• Certifications: CompTIA Network+, Microsoft 365 Certified, or CCNA.
• Experience supporting automotive dealerships.
• Knowledge of ticketing systems (e.g., SpiceWorks, ConnectWise, Autotask).

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.