Unit Secretary

Unit SecretaryThe Unit Secretary works cooperatively with all members of the health care team in performing clerical and receptionist duties and assists clinical personnel with nonclinical duties.Core CompetenciesActs as a resource for patients and family/visitorsAddresses administrative needs in a respectful and caring mannerAdheres to infection preventionAdheres to policies and procedures, to ensure safe and optimal careAssists in providing patient comfort and safetyCommunicates effectively with the patient, family, and medical staff during the continuum of careComplies with Joint Commission's national patient safety goalsComplies with organizational quality dashboard/benchmarking goalsIdentifies common variables affecting patient care and follows reporting processMaintains cooperative working relationships with members of the hospital teamParticipates in activities in alignment with the Magnet ModelParticipates in organizational activitiesReports matters requiring Nursing intervention immediatelySupports patient care within scope of a practice as directed by other members of the healthcare teamUtilizes resources in an economical mannerDepartment Specific CompetenciesActs as receptionist on the unit: answers phone and patient call system in a timely manner uses proper phone etiquette greets patients, visitors, physicians, and employees; ascertains needs and routes accordingly takes and relays messages to personnel on the unit in a timely manner ensures excellent customer serviceSchedules patients, after obtaining patients demographic and insurance information/authorizations into the scheduling system in a timely mannerEnsures medical charts for new patients are prepared prior to the date of servicePulls medical records for established patients prior to the date of serviceUpdates, copies, and files medical records as directedMaintains and collects statistics related to departmental operations as directedCompensation Range: $25.00 - $32.95