Customer Service Coordinator

Description

Customer service lead, brand ambassador, and project coordinator for Barkman Honey brands.

JOB RESPONSIBILITIES:

- You lead the daily activities of customer service, managing web, email and phone consumer inquiries, across all Barkman brands with poise, accuracy and immediacy

- You regularly monitor and respond to product feedback across multiple portals

- You address all feedback in a timely manner, resolving customer and product issues

- You lead the planning and execution of Beesponsible and Bee Harmony trade shows and other public relations/community events

- You effectively assist team members with product development and labeling assignments

- You regularly participate in fulfillment prepping, packaging and shipping orders as needed

- You easily manage projects across all brands and help coordinate larger initiatives

Requirements

TOOLKIT/SKILLS REQUIRED:

- You have a customer service mindset and voice; you are well-written and spoken, delivering a friendly, approachable and knowledgeable experience to customers

- You are a superb organizer, master of details and project manager

- You are extremely critical of your communications and work output

- You are a great multitasker and can jump from task to task or project to project without letting anything fall through the cracks.

- You are confident in your approach and efficiently manage your projects - you drive the team to completion.