Digital Branch Manager

Job Description

Job Description

Digital Branch Manager

Minot, ND | Full-Time | On-Site

Lead People. Drive Innovation. Help Members Succeed.

At North Star Community Credit Union, our purpose is simple: Helping Members Succeed.

That commitment extends beyond our members—it includes our employees, communities, and one another. We believe meaningful relationships, exceptional service, and a strong culture are at the heart of everything we do.

As our members increasingly choose to bank digitally, we are committed to delivering the same personalized, trusted experience through every interaction—whether it happens in a branch, online, through mobile banking, or over the phone.

We're looking for an engaging and forward-thinking leader to help shape the future of digital banking while developing a high-performing team dedicated to serving our members.

Why North Star?

At North Star, you'll find more than a job—you'll find an opportunity to lead, grow, and make a meaningful impact.

As the Digital Branch Manager, you'll lead a talented team responsible for delivering exceptional service through our digital channels. You'll help drive innovation, enhance the member experience, develop employees, and contribute to the continued growth and success of our organization.

If you're passionate about coaching others, embracing change, and creating exceptional experiences for both employees and members, we'd love to hear from you.

About the Role

The Digital Branch Manager directs the daily operations of North Star Community Credit Union's Digital Branch and serves as the leader of the Credit Union's digital member experience.

This position oversees digital service delivery, electronic account services, digital banking support, electronic lending activities, and member issue resolution while ensuring operational excellence, regulatory compliance, and consistent service quality across all digital channels.

What You'll Do

Lead & Develop People

• Coach, mentor, and develop a high-performing Digital Services team committed to delivering exceptional member experiences.
• Foster a culture of accountability, collaboration, engagement, and continuous improvement.
• Establish clear expectations and support employees in achieving individual and team goals.
• Recognize accomplishments and create opportunities for professional growth.

Deliver Exceptional Member Experiences

• Ensure members receive timely, accurate, and professional service across all digital channels.
• Support the resolution of complex member concerns and service requests.
• Promote a consultative approach that identifies member needs and connects them with the right solutions.
• Champion North Star's commitment to delivering world-class member experiences.

Drive Operational Excellence

• Oversee Digital Branch operations, service levels, productivity, quality, and performance metrics.
• Manage digital account opening, electronic account services, digital banking support, and electronic lending activities.
• Identify opportunities to improve processes, technology utilization, and service delivery.
• Ensure compliance with Credit Union policies, procedures, regulations, and internal controls.

Shape the Future of Digital Banking

• Champion North Star's digital-first service strategy.
• Partner with leaders throughout the organization to enhance member experiences and operational effectiveness.
• Support innovative solutions that improve convenience, accessibility, and engagement for members.
• Help position North Star as a leader in digital member service.

What We're Looking For

We're seeking a collaborative leader who combines operational expertise with a genuine passion for developing people and serving members.

Qualified candidates will possess:

• Three to five years of leadership experience in financial services, digital banking, contact center operations, retail banking, or a related field.
• Strong coaching, leadership, and employee development skills.
• Experience managing performance, service standards, and operational goals.
• Knowledge of consumer lending, deposit products, and digital banking services.
• Excellent communication, problem-solving, and relationship-building abilities.
• A commitment to employee engagement, continuous improvement, and exceptional member service.

Why You'll Love Working Here

At North Star, we believe engaged employees create exceptional member experiences. That's why we invest in our people through:

• Competitive compensation
• Comprehensive benefits package
• Paid time off and paid holidays
• Retirement benefits with employer contributions
• Professional development and leadership growth opportunities
• A collaborative, supportive, and values-driven culture
• Meaningful work that positively impacts our members and communities

Join Our Team

If you're ready to lead a high-performing team, inspire innovation, and help shape the future of digital banking while making a meaningful difference in the lives of our members and employees, we encourage you to apply today.

North Star Community Credit Union is an Equal Opportunity Employer.