Comfort Advisor

Comfort Advisor

At Sierra Air Conditioning, Heating & Plumbing, we've built a reputation as one of Southern Nevada's most trusted residential HVAC and plumbing companies by delivering exceptional customer service, quality workmanship, and home comfort solutions for thousands of homeowners throughout the Las Vegas Valley.

We're looking for a Comfort Advisor who is passionate about helping homeowners, building lasting relationships, and providing customized HVAC comfort solutions that improve comfort, efficiency, and peace of mind.

This role is critical to our successyou'll serve as a trusted advisor, educating homeowners, recommending the right solutions, and delivering an outstanding customer experience from consultation to close.

If you're driven, customer-focused, and motivated by unlimited earning potential, this is your opportunity to join a high-performing team.

Compensation & Benefits

• Training Pay: $20.00$25.00 per hour (DOE)
• Transition into uncapped performance-based commission
• Performance bonuses, incentives & SPIFFs
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program
• Company-paid Life Insurance
• Employee Discounts on Services

Tools & Support

• Company vehicle
• Company phone & iPad
• ServiceTitan software
• Company-provided uniforms
• Dedicated parts department
• Parts runners to keep you productive in the field
• Fully stocked warehouse
• Marketing-generated leads
• On-site training facility with hands-on learning labs
• Leadership support and coaching

Growth & Development

• Comprehensive in-house sales and HVAC training
• Ride-alongs and mentorship
• Sales coaching
• Leadership development opportunities
• Leadership and sales training
• Ongoing product and financing education
• Personal and professional development resources

Career Growth

• Senior Comfort Advisor
• Sales Trainer
• Sales Manager
• Sales Leadership
• Operations Leadership

Team & Culture

• High-performance, team-oriented culture
• Company events and celebrations
• Team lunches and recognition programs
• Clean, professional work environment
• Year-round career stability
• Strong operational, installation, and marketing support

The Role (What You'll Own)

This is more than selling HVAC systemsit's about helping homeowners make informed decisions that improve their comfort, safety, indoor air quality, and energy efficiency.

You will:

• Conduct professional in-home comfort consultations
• Evaluate customer needs and recommend customized HVAC solutions
• Build trust through education, honesty, and professionalism
• Deliver an exceptional customer experience from consultation through installation
• Create long-term relationships that generate referrals and repeat business

Key Responsibilities

Sales & Customer Experience

• Conduct in-home consultations to evaluate homeowners' comfort needs
• Recommend HVAC systems, indoor air quality products, and comfort solutions
• Educate customers on equipment options, warranties, maintenance plans, and financing
• Present financing options and explain available programs
• Build trust through honest recommendations and exceptional communication
• Deliver a five-star customer experience throughout the sales process
• Follow up with customers to ensure satisfaction and answer questions
• Generate referrals through exceptional service

Performance & Accountability

• Achieve individual sales goals while maintaining company standards
• Accurately prepare proposals, estimates, and sales documentation
• Maintain organized customer records using ServiceTitan
• Manage daily appointments efficiently
• Continuously improve through coaching, training, and performance feedback

Standards & Consistency

• Represent Sierra Air Conditioning & Plumbing professionally at all times
• Maintain product knowledge on HVAC systems, IAQ products, accessories, and financing programs
• Follow all company sales processes and procedures
• Maintain accurate documentation and customer communication
• Uphold company values through honesty, integrity, and professionalism

Team Collaboration

• Work closely with Service Technicians, Install Managers, Dispatch, Customer Service, and Operations
• Maintain strong communication with leadership and support teams
• Assist in achieving departmental and company goals
• Promote a positive, collaborative team culture

What We're Looking For

Required Qualifications

• 21 years of age or older (insurance requirements)
• Valid driver's license
• Background check and pre-employment drug screen (including marijuana)
• Previous sales experience, preferably in HVAC or home services
• Strong communication, presentation, and relationship-building skills
• Customer-focused with a consultative sales approach
• Strong organizational and time management skills
• Comfortable using technology, tablets, and CRM software
• Ability to manage multiple appointments while maintaining exceptional customer service

Preferred Qualifications

• 2+ years of Comfort Advisor experience
• 3+ years of HVAC industry experience
• Experience using ServiceTitan
• Knowledge of residential HVAC systems
• Knowledge of indoor air quality products
• Experience presenting financing options
• Proven track record of meeting or exceeding sales goals

What Makes Someone Successful

Our top-performing Comfort Advisors are:

• Customer-focused
• Relationship builders
• Excellent communicators
• Honest and trustworthy
• Self-motivated
• Competitive yet team-oriented
• Organized and disciplined
• Coachable
• Driven to continuously improve
• Passionate about helping homeowners

Performance Expectations

Success in this role is measured by:

• Sales performance
• Closing percentage
• Average ticket value
• Customer satisfaction
• Financing utilization
• Appointment conversion
• ServiceTitan documentation accuracy
• Referral generation
• Professionalism and teamwork

Why Sierra?

At Sierra Air Conditioning, Heating & Plumbing, we don't just sell HVAC systemswe build relationships and improve lives.

Our Comfort Advisors receive high-quality leads, ongoing coaching, industry-leading training, and the tools needed to maximize their success. If you're looking for a company that invests in your growth, rewards your performance, and provides unlimited earning potential, Sierra is the place for you.

Important

This is a customer-facing sales position. Professionalism, communication, integrity, and relationship-building are essential.

You will be expected to