Solutions Architect - Agent Desktop (Chicago, IL)
Cedent
Solutions Architect - Agent Desktop (Chicago, IL) We are looking for a talented Solutions Architect to join one of our top commercial partners. We are looking for someone highly skilled and hands‑on with deep expertise in customer service and contact center platforms, specifically with Cisco technologies. The ideal candidate will have a proven track record of building and supporting contact center solutions using platforms like Salesforce and Microsoft Dynamics. They should be able to provide strategic insights into technology selection and can architect solutions that align with business needs and future goals. Solutions Architect Requirements 5+ years of Solutions Architect experience, with a focus on contact center platforms and customer service technologies Strong hands‑on experience with Cisco technologies and experience building and supporting contact center solutions using Salesforce and MS Dynamics Proven track record of building Salesforce and/or MS Dynamics platforms to support contact center operations Ability to evaluate and provide strategic recommendations for technology stack selection and deployment Ability to architect and build solutions from the ground up, working through the full lifecycle from platform selection and design to deployment and post‑implementation support Experience designing and building agent desktop solutions that enhance the user experience for contact center agents, ensuring high productivity and effective case management Excellent verbal and written communication skills, with the ability to explain technical concepts in a clear and concise manner to stakeholders at all levels of the organization Proven ability to work with a variety of stakeholders, including technical teams, business leaders, and senior executives, to ensure alignment on the project vision, technical solutions, and strategic objectives Bonus Skills Experience with Sprinklr and building agent desktop solutions Airline experience Solutions Architect Responsibilities Lead the selection process for contact center technologies, providing expert recommendations and guidance on platform choices, specifically focusing on Salesforce, Microsoft Dynamics, and Cisco solutions. Build comprehensive solutions around the selected platforms that align with business goals and technical requirements. Architect and implement end‑to‑end contact center solutions, including integrations with third‑party tools and technologies. Ensure that the solution enhances customer experience, agent productivity, and operational efficiency. Leverage in‑depth experience with Salesforce and Microsoft Dynamics to build and customize contact center platforms. Provide technical direction for platform implementations and upgrades, ensuring alignment with industry best practices and business requirements. Design and implement intuitive and effective agent desktop solutions that optimize agent performance, enabling seamless workflows and efficient case management within the contact center environment. Produce comprehensive documentation, including architecture diagrams, design specifications, and integration details. Ensure that all technical documentation is clear, detailed, and aligned with solution delivery milestones. Work closely with cross‑functional teams, including business stakeholders, technical teams, and senior leadership. Provide strategic insights into future technology stacks and industry trends, ensuring that solutions remain forward‑thinking and adaptable to future needs. Actively engage in the technical implementation of contact center solutions, ensuring the quality and accuracy of the deployment and addressing any issues that arise during the process. #J-18808-Ljbffr
- Working Location: Illinois, Chicago Workplace Flexibility: FieldFor more than 100 years, Olympus... ...at Olympus: .Job DescriptionThe OLYSENSE Solutions Sales Manager is responsible for driving... ...law.Posting Notes: || United States (US) || Illinois (US-IL) || Chicago || SalesSuggestedLocal areaWorldwide
$85k - $240k
...corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save.... ...applicable law.Salary Range The expected base salary for this Chicago, IL, United States-based position is $85,000-$240,000. In addition...Suggested- Chicago, IllinoisHybridFull Time$145k - $160kOur client is seeking an Analytics Solutions Architect to lead the design, development, and evolution of their reporting and analytics ecosystem. This is a full-time, hybrid opportunity for a hands-on leader who can bridge business...SuggestedFull timeWork experience placementLocal area
- ...experience delivering IVR, web chat, and AI-powered virtual assistant solutions. ~ Experience integrating these chatbots on web/.com site... ..., secure, and high-performance deployments. ~ Lead/design/architecting API integrations between internal platforms, external systems...SuggestedContract work
$216.72k - $346.18k
...digital delivery expertise, data-focused solution architecture, client advisory skills,... ...define practical future-state solutions, architect and guide implementation, and help... ...Locations:Atlanta, GA, Austin, TX, Boston, MA, Chicago, IL, Indianapolis, IN, Kansas City, MO,...SuggestedFull timeWork at office$139.7k - $247.3k
Location: Chicago, IL | Minneapolis, MN While candidates in the listed locations are encouraged for this role, we are open to remote candidates... ...the account.You align technical strategies around Databricks solutions.You provide structured mentorship for other team members.Gain...Local areaRemote workWorldwide- ...Carmel, Indiana.CNO Financial Group’s IT Team is hiring a Sr. Solution Architect to design and deliver logical solution architectures for... ...living within 60 miles of a corporate office (Carmel, IN or Chicago, IL) have access to work from that location as needed.The...Full timeWork experience placementWork at officeRemote workFlexible hours
$139.8k - $203.76k
...general direction, maintains and manages a solution architecture plan for a broad program... ...met.Leads cross-functional groups of architects and others to establish the architecture... ..., state, or local law.SummaryLocation: Chicago, IL; Tempe, AZ; Peoria, ILType: Full timeFull timeTemporary workWork at officeLocal area$99k - $232k
...LevelManagerJob Description & SummaryThe OpportunityAs a Kinaxis Solutions Architect, Manager, you will play a pivotal role in optimizing supply... ...deadlines: NY-New York; NC-Raleigh; NC-Charlotte; IL-Chicago; OH-Cleveland; SC-Columbia; TX-Dallas; NV-Las Vegas; CA-Los...Full timeH1b$153.6k - $207.8k
...(AWS), we are seeking a Healthcare & Life Sciences (HCLS) Solutions Architect to join our HCLS organization within AWS Industries. In this... ...and parental leave. Learn more about our benefits at .USA, IL, Chicago - 153,600.00 - 207,800.00 USD annuallyUSA, NY, New York - 1...Flexible hoursDay shift$139.23k - $163.8k
...Job DescriptionU.S. Bank is seeking an Emerging Technology Solutions Architect - Machine Learning to evaluate, design, and guide adoption... ...earlier due to high volume of applicants.SummaryLocation: Chicago, IL; Minneapolis, MN; Cupertino, CA; Charlotte, NC; Cincinnati,...Full timeWork experience placementLocal area3 days per week- ...building products and innovative solutions highlighted by Sheetrock,... ...Securock Brands. Headquartered in Chicago, USG serves construction... ...transformation. As Sr. Solution Architect, you will translate complex... ...office location is Chicago, IL. Minimal travel may be required...Hourly payLive inWork at office
$50k - $202.8k
...232246Posted: 2026-08-12Location: PA - Pittsburgh (15222); IL - Chicago; NJ - New Brunswick; GA - Atlanta; IL - Downers Grove; TX -... ...opportunity to contribute to the company’s success. As an HR System Solution Architect Senior within PNC's HR Information Systems organization,...Full timeTemporary workPart timeWork experience placementWork at office$233k - $324k
...business intelligence and GenAI.Architect and scale high-impact,... ...deployments and generative AI agents, particularly conversational... ...engineering enablement.As a Technical Solutions Consultant, you will be... ...from the following: Chicago, IL, USA; Boulder, CO, USA; Austin...- ...countries. For more information, please visit HAVI.com.The Solution Architect, Data & AI is a strategic leadership role responsible for the... ...market. This is a hybrid role based at 345 N Morgan St, Chicago, IL 60607. Candidates must reside in the Chicago metropolitan area...Relocation package
$125k - $190k
...achieve your professional goals. Join us.As a Solution Architect, you will be responsible for optimizing... ...offices in the following regions: CO, IL, OH, and MA. Please review the position... ...is extended. SummaryLocation: Southfield; Chicago Riverside PlazaType: Full timeFull timeFlexible hours$151k - $204.3k
...Services (AWS) is looking for an experienced and self-starter Solution Architect to drive adoption of AWS services for aerospace and... ...annuallyUSA, CO, Denver - 131,300.00 - 177,600.00 USD annuallyUSA, IL, Chicago - 131,300.00 - 177,600.00 USD annuallyUSA, MA, - 131,300.00...Work at officeLocal areaWorldwideFlexible hours$124k - $280k
...Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.... ...anticipated application deadlines: NY-New York; FL-Tampa; GA-Atlanta; IL-Chicago; DC-Washington; TX-Dallas; NV-Las Vegas; MD-Baltimore; CO-...Full timeH1b$153.6k - $207.8k
...Services (AWS) is seeking a Healthcare Solutions Architect to join our Healthcare & Life Sciences... ...lifeYour morning starts with your AI agents already working. You open Amazon Quick... ...Learn more about our benefits at .USA, IL, Chicago - 153,600.00 - 207,800.00 USD...Flexible hoursNight shiftDay shift$153.6k - $207.8k
...unique challenges, then craft innovative solutions that accelerate their success. This... ...The Amazon Web Services (AWS) Solutions Architect team partners with customers to design... ...Learn more about our benefits at .USA, IL, Chicago - 153,600.00 - 207,800.00 USD annuallyUSA...WorldwideFlexible hours$153.6k - $207.8k
...technical depth and strong interpersonal skills. As a Senior Solutions Architect, you will partner with some of the world's largest... ...and parental leave. Learn more about our benefits at .USA, IL, Chicago - 153,600.00 - 207,800.00 USD annuallyUSA, TX, Austin - 153...Flexible hours$99k - $232k
...analyse client needs, implement software solutions, and provide training and support for... ...Oracle Cloud Infrastructure Certified Architect Professional, AWS Certified Solution Architect... ...anticipated application deadlines: IL-Chicago; NC-Raleigh; NC-Charlotte; OH-...Full timeWork experience placementH1b$99k - $232k
...LevelManagerJob Description & SummaryThe OpportunityAs a Zuora Solution Architect - Manager, you will play a pivotal role in helping clients... ...deadlines: CA-Irvine; NC-Raleigh; NC-Charlotte; IL-Chicago; OH-Cincinnati; OH-Cleveland; SC-Columbia; OH-Columbus; TX-Dallas...Full timeH1b- ...at chain.link.About The RoleAs a Senior Solutions Architect, you will play a crucial role in... ...KLocationNew York - NY; Atlanta; Boston; Chicago; Denver; Miami; Philadelphia; Washington... ...District of Columbia; Austin, TX; Chicago, IL)Annual cash range: $125K - $273KThe...Remote work
$156.5k - $290.1k
Principal Solutions Architect page is loaded## Principal Solutions Architectlocations: Chicago, IL 60607: Irving, TX 75062 Vizient Corporate HQ: Edina, MN 55435time type: Full... ...architectures leveraging RAG, embeddings, agents, and LLM orchestration.* Partner with Data...For contractors$73.15k - $174k
...Mobile Solution Architect- React NativeChoosing Capgemini means choosing a company where you will... ...world. This is a hybrid role based in Chicago, IL.About the job you're considering: We... ...experiences, workflow automation, and agent-based solutions. Define architecture standards...Full timeLocal area- EMERGE is a rapidly growing healthcare organization helping seniors confidently navigate their Medicare options. Located in downtown Chicago at Willis Tower, this in-office team offers a rewarding sales career with meaningful impact on people’s lives. If you’re licensed...Work at office
- ...Solution ArchitectEnjoy problem-solving, need a venue to display your creativity, and... ...LLC today.Responsibilities:The Solution Architect will support Barrow Wise's State of Illinois... ...industry trends.Work remotely, or in Chicago, IL/Rockville, MDAn ideal candidate has the...Remote work
- ...Role: AI Solution Architect Location: Chicago, IL- day 1 on-site Type : Contract Role Summary The AI Solution architect will define end-to-end agent frameworks, ensure alignment with available enterprise environment, guardrails, and partner...Contract work
$77k - $202k
...LevelSenior AssociateJob Description & SummaryThe OpportunityAs a Solution Architect in Bank Platform Transformation, you will design and... ...workplace for all.SummaryLocation: GA-Atlanta; NC-Charlotte; IL-Chicago; FL-Jacksonville; DC-Washington; NY-New York; TX-DallasType:...Full timeH1b
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