Snr Manager, Web Production & Operations

The Role:ThoughtSpot.com is where prospects meet the product for the first time - and the Web Producer owns that experience. In this role, you'll manage the day-to-day operations of our website, partnering with demand generation, product marketing, and design to build the pages and experiences that move buyers through the funnel. You'll bring a production-first mindset, a sharp eye for quality, and fluency with AI tools that help you move faster and personalize at scale. This role sits at the center of the marketing team and reports directly to the VP, Marketing.What You'll Do:Own end-to-end web production across ThoughtSpot.com — building, publishing, and QA-ing pages in our CMS with accuracy and speedPartner with demand gen, product marketing, and design to launch campaign landing pages, event hubs, and content experiences that convertUse AI tools — generative content assistants, personalization engines, intelligent A/B testing platforms — to accelerate production and deliver tailored experiences at scaleMonitor and report on web performance: traffic, engagement, conversion rates, and page health — turning data into decisions and sharing insights across the marketing orgExecute SEO best practices across on-page optimization, metadata, structured data, and internal linking to drive organic visibility and pipeline impactManage the web production backlog: triage incoming requests, set clear timelines, and keep stakeholders informed and unblockedUphold web governance standards across accessibility (WCAG), brand consistency, link integrity, and redirect managementStay current on AI tooling for marketing, CMS capabilities, and web trends — bringing recommendations that sharpen our digital presenceWhat You Bring:5+ years in a web production, digital marketing, or web operations role at a B2B SaaS or technology companyHands-on proficiency with a modern CMS (Contentful, WordPress, Drupal, or equivalent) — able to build and ship pages without waiting on a developerWorking knowledge of HTML/CSS; comfortable diagnosing layout issues and making lightweight front-end editsReal, hands-on experience with AI tools — generative content, personalization platforms, or workflow automation — and genuine curiosity about where the technology is headedSolid SEO fundamentals and a clear understanding of how organic search connects to demand generation and revenueStrong project management instincts — you juggle priorities, communicate trade-offs, and deliver on timeManage & Support a Team of Web DevelopersLead and support a team of web developers.Advocate for the team's needs, protect their time, prioritize their queue, remove blockers, and create an environment where developers can do their best work.Bring operational maturity and strong prioritization discipline to help the team balance speed, quality, maintainability, and business impact.PreferredExperience with web analytics platforms - GA4, Looker, or ThoughtSpot itselfHands-on work with A/B testing or CRO tools (Optimizely, VWO, or similar)Familiarity with marketing automation platforms (Marketo, HubSpot) and their connection to web forms and conversion flowsComfort operating in a fast-paced, agile environment where priorities shift and speed matters#LI-Hybrid#LI-BN1Hybrid Work at ThoughtSpotSpotters are expected in-office 3 days per week to experience the energy of their local office. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams.About ThoughtSpotThe world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.Mandatory and Required Skills for All ThoughtSpot Roles Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.Write effective prompts to get the most accurate and creative results from AI tools.Spotters are expected to exemplify these key traits and AI Mindset:Curiosity in exploring new AI toolsAdaptability to quickly learn and implement new, emerging AI technologiesCritical thinking to know when to identify when AI should be used versus when human judgement is necessaryThis combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot.AI Mindset for All SpottersAt ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.All Spotters are expected to experiment with ThoughtSpot’s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.ThoughtSpot for AllAt ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you’re a strong match, we encourage you to apply.What Makes ThoughtSpot a Great Place to Work?ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.