QDL (Quality Delivery Liaison)

TRIGO Global Quality Solutions is seeking to fill a QDL (Quality Delivery Liaison) position in the Metro Detroit, MI area. Overall Purpose To be the interface between TRIGO and the customer; evaluate customer needs and concerns and recommend processes and solutions to successfully address them. May Report to Site Manager/Quality Delivery Manager Responsibilities Client relationship & Business development Ensure all data transaction between TRIGO based systems and Customer systems are accurate and timely Provide error-free cross system data and interfacing between TRIGO and Customer where applicable Properly maintain all quality driven documents to meet Customer and TRIGO standards and guidelines and perform all required audits based on Company and Customer guidelines and expectations Ensure successful customer satisfaction driven by Customer interface for their work order and mission needs Responsible for meeting with Process Partners and Customers as needed to address any and all needs/concerns Ensure all data required by Customer is present to them in the format, condition and timing required, and that system data requirements are accurate and complete Provide work orders and missions that are successfully created and implemented that meet the Customer's and TRIGO's policies and guidelines Responsible for acknowledging and replying to QSP meetup requests and going to the proposed area as soon as possible Responsible for being the main intermediary between the Customer and TRIGO Operations Operations Responsible for the management of the Quality alerts and processes, and the development of Quality containment activities, as well as controlling containment inventory in Customer systems where applicable Responsible for validating operational output via audits, and acknowledging Work Order/Mission requests Responsible for initial training of operational team members, and validating through demonstration by the operational team member that instructions are clear and understood Provide timely reaction to all quality defects with appropriate action to prevent reoccurrence Coordinate with Operations and QSPs to determine reasonable cost matrix classifications of inspection/rework Organization & Management Responsible for the creation and maintenance of Work Orders in TRIGOAPPS that are accurate, complete, concise, replicable and updated as needed Responsible for the creation, maintenance and awareness of quality alerts Responsible for the cycling of quality alerts (SAP) every 30 days or $10,000-$15,000 Responsible for effective SAP transactions Ensure appropriate cycle times for all Work orders/Missions are identified, and are maintained and updated as required Responsible for Change Requests, as well as the subsequent Work Order updates and retraining of the operational team Responsible for creating SRI and updating its attributes (qCat) Responsible for blocking and releasing material Responsible for stopping Work Orders and coordinating with Operations accordingly Technical Perform justification and validation of time studies versus actual time required and ensure time studies are accurate and updated as needed Maintain compliance with auditing process/procedures and validations Produce initial validation of associate training for each work order/mission created Ensure all quality alerts/notifications address proper part numbers and classifications and are accurate and address the topics at hand Maintain and update customer and TRIGO based system attributes Responsible for REMOFI of yard cars Maintain accurate parking lot locations for the yard cars using Excel spreadsheet Responsible for accurate and on time supplier data in all Supplier Direct work orders SRIs that contain all QDL responsible attributes Other Any other duties as assigned Knowledge, skills, abilities Hard Skills Familiarity of the Windows PC and browser environments Process oriented High-level Microsoft Office capability, including email, Word, and Excel High-level communication skills Technical writing capabilities Values & attitudes Global team spirit Team player Caring for people Open-minded Excellence Reactive Resilient to pressure Rigorous Customer focus Client oriented Reliable & trustworthy Flexible Initiative Autonomous InnovativeDaring Work experience Overall recommendations: Quality based background. SAP experience preferred. Education background Overall recommendations. Undergraduate Degree preferred. Equal Employment Opportunity TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability. #J-18808-Ljbffr The TRIGO Group